Office manager
| Posting date: | 04 March 2026 |
|---|---|
| Salary: | £15.00 to £16.00 per hour |
| Additional salary information: | £15.00 - £16.00 an hour |
| Hours: | Full time |
| Closing date: | 16 March 2026 |
| Location: | Birmingham, B28 8BG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1924-26-0005 |
Summary
Key Responsibilities Leadership & People Management Provide effective day-to-day leadership and management of the Administration Team. Set clear performance expectations and ensure delivery against agreed KPIs and service standards. Develop and implement recovery plans where performance falls below expected levels. Conduct regular 1:1 meetings, probation reviews and annual appraisals. Identify training and development needs, creating and overseeing structured development plans. Lead regular Admin Team meetings to support staff, encourage open dialogue, address concerns and drive engagement. Represent the Administration Team at the Admin Working Group with Senior Management, contributing to long-term planning, workforce modelling and service improvement initiatives. Manage employee relations matters in line with Practice policies, escalating appropriately where required. Coordinate onboarding and structured induction of new staff members. Operational Management Ensure all administrative processes are delivered in accordance with Practice protocols, SOPs and regulatory requirements. Oversee rota planning to ensure safe staffing levels and business continuity. Manage and coordinate all forms of leave across the department, ensuring service stability. Contribute to recruitment activity, including shortlisting, interviewing and appointment processes. Ensure mandatory training compliance across the team. Oversee DBS compliance and associated risk assessments. Complete and monitor health and safety requirements relevant to the department. Participate in the on-call management rota as required within working hours. Quality, Governance & Risk Take accountability for the quality and accuracy of work produced within the department. Foster a culture of continuous improvement, professionalism and accountability. Lead departmental audits and service reviews to identify improvement opportunities. Use data and performance metrics to inform operational decisions and drive improvement. Investigate complaints relating to the Administration Team, ensuring timely responses, clear learning outcomes and service changes where required. Identify operational risks and escalate appropriately to senior management. IT & Systems Oversight Maintain a strong working knowledge of all departmental and Practice systems. Support implementation of new systems or digital improvements within the department.