Service Request Analyst Digital Support
| Dyddiad hysbysebu: | 23 Chwefror 2026 |
|---|---|
| Cyflog: | £34,833 i £35,704 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mawrth 2026 |
| Lleoliad: | London |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 448874/1 |
Crynodeb
Have you worked in a service delivery environment where you resolved technical incidents and requests while meeting established Service Level Agreements?
If so, we would love to hear from you!
DfT is a high-profile department at the heart of UK government. We work with agencies and partners to support the transport network that helps businesses and gets people and goods travelling around the country. We plan and invest to make journeys better.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at DfT
We are looking for someone with that has excellent customer service and problem-solving skills to join our Live Services team. As a Digital Support Request Analyst, you will process the day-to-day digital incidents, service requests and onsite support received from staff across the Department for Transport.
Your responsibilities will include, but aren’t limited to:
- Service request delivery: day to day organisation, analysis and fulfilment of requests for services and products including network accounts, software and end user devices and others
- Processing digital incidents and requests: supporting users across DFT (based at home, in the office or mobile workers) with a range of issues including 2nd line IT diagnostics and troubleshooting across a range of hardware and software (including Cloud based apps), across multiple platforms including laptops and smartphones. Ensuring all digital incidents and service requests for services and changes are actioned, resolved, or escalated in accordance with agreed service levels.
- Onsite office support: providing onsite office presence, as required, to assist with setting up and support of onsite events including VIP broadcast events. Assisting with local, onsite workstation issues and office-based service problems. Includes technical support of audio- visual kit, printers, wireless network infrastructure.
For further information on the role, please read the role profile which is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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