Hotel Operations Manager
| Dyddiad hysbysebu: | 23 Chwefror 2026 |
|---|---|
| Cyflog: | £40,000 i £45,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Mawrth 2026 |
| Lleoliad: | Longfield, Kent |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | KBC Associates |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Must have a strong F&B Background
Will consider F&B Manager looking for first Ops Manager role
Job description
Job Summary
We are seeking a highly motivated and experienced Hotel Operations Manager to oversee the daily functioning of our hotel. The successful candidate will be responsible for ensuring exceptional guest experiences, managing staff, and maintaining operational efficiency. This role requires strong leadership skills, a comprehensive understanding of hospitality standards, and the ability to coordinate multiple departments seamlessly.
Responsibilities
• Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure smooth operations.
• Develop and implement operational policies and procedures that promote efficiency and guest satisfaction.
• Oversee guest services to ensure a high standard of hospitality is maintained at all times.
• Manage human resources functions such as recruitment, training, performance appraisals, and staff scheduling.
• Handle guest complaints and resolve issues promptly to uphold the hotel’s reputation.
• Coordinate with vendors, suppliers, and service providers to ensure quality standards are met.
• Monitor financial performance, including budgeting and cost control measures.
• Ensure compliance with health and safety regulations across all hotel operations.
• Foster a positive working environment that encourages teamwork and professional development.
Skills
• Proven experience in hotel management or hospitality leadership roles.
• Strong supervisory skills with the ability to motivate and lead diverse teams effectively.
• Excellent organisational skills with attention to detail in managing multiple priorities.
• Exceptional guest service skills with a focus on exceeding customer expectations.
• Human resources knowledge including staff recruitment, training, and performance management.
• Leadership qualities combined with excellent communication skills to liaise across departments effectively.
• Familiarity with hospitality industry standards, health & safety regulations, and operational best practices.
Will consider F&B Manager looking for first Ops Manager role
Job description
Job Summary
We are seeking a highly motivated and experienced Hotel Operations Manager to oversee the daily functioning of our hotel. The successful candidate will be responsible for ensuring exceptional guest experiences, managing staff, and maintaining operational efficiency. This role requires strong leadership skills, a comprehensive understanding of hospitality standards, and the ability to coordinate multiple departments seamlessly.
Responsibilities
• Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure smooth operations.
• Develop and implement operational policies and procedures that promote efficiency and guest satisfaction.
• Oversee guest services to ensure a high standard of hospitality is maintained at all times.
• Manage human resources functions such as recruitment, training, performance appraisals, and staff scheduling.
• Handle guest complaints and resolve issues promptly to uphold the hotel’s reputation.
• Coordinate with vendors, suppliers, and service providers to ensure quality standards are met.
• Monitor financial performance, including budgeting and cost control measures.
• Ensure compliance with health and safety regulations across all hotel operations.
• Foster a positive working environment that encourages teamwork and professional development.
Skills
• Proven experience in hotel management or hospitality leadership roles.
• Strong supervisory skills with the ability to motivate and lead diverse teams effectively.
• Excellent organisational skills with attention to detail in managing multiple priorities.
• Exceptional guest service skills with a focus on exceeding customer expectations.
• Human resources knowledge including staff recruitment, training, and performance management.
• Leadership qualities combined with excellent communication skills to liaise across departments effectively.
• Familiarity with hospitality industry standards, health & safety regulations, and operational best practices.