Receptionist/Administrator

Dyddiad hysbysebu:	20 Chwefror 2026
Cyflog:	£24,937.00 i £26,598.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£24937.00 - £26598.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	16 Mawrth 2026
Lleoliad:	Newcastle Upon Tyne, NE16 6HU
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	I9869-2638

Crynodeb

JOB TITLE: Receptionist/Administrator REPORTS TO: Managing Partner/Practice Manager Job Summary: The purpose of the role is to: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Duties and Responsibilities: The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Maintaining and monitoring the practice appointments system. Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Provide patient test results on advice from General Practitioner. Processing and distributing incoming and outgoing mail. Using own judgement and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Process practice arrangements and formal requirements for new patients and those seeking temporary cover and ensure registration procedures are completed. Action information received via email. Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to GP. Arranging ambulance booking when appropriate. Action repeat prescription requests (and others as directed by the GP) and ensure that they are ready for collection by the patient within 48 hours, at the place requested by the patient. Accept payment and issue receipts in respect of private (non General Medical Services) services. Enter patient information/data on to the computer as required ensuring accuracy at all times. This will include : Action, retrieve and re-file patient notes and records as required, ensuring strict alphabetical order is adhered to Ensure correspondence, reports, results etc are filed/scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. Action notes from GPs for individual patients using the practice clinical system and adhering at all times to the requirements of the data protection act as summarized in the appropriate Practice protocol. Entering and coding specific data from consultant letters, faxes and all other correspondence Summarising patient notes for new and existing patients. Premises: Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients for the opening time of the practice. When last to leave at the end of the day, ensure that the building is totally secured, telephone answering system has activated, internal lights are off and the alarm activated. Clearing and re-stock consulting rooms as required Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Act as a chaperone for general examinations if requested to do so. Attend Practice meetings where required. Contribute to training and induction of new members of staff in reception procedures. This job description is not exhaustive and may be adjusted periodically after review and consultation. You may also be expected to carry out any reasonable duties which may be requested from time to time by the Partners or the Practice Manager. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. To ensure that all requests for medical information about a patient from external organisations and patients family members is legitimate, complies with GDPR, Access to Medical Records and other legislation and has the written consent of the patient and practice. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.