Helpdesk Administrator
| Dyddiad hysbysebu: | 20 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Mawrth 2026 |
| Lleoliad: | Romford, London, RM1 1SX |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Fawkes & Reece |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | helpdeskad_1771583606 |
Crynodeb
Helpdesk Administrator Role
5 days a week in Romford
Initial 6-12 month contract
Construction industry experience
Key responsibilities
Compliance & Reporting
- Ensure compliance with company procedures and industry regulations, generating performance and SLA reports for management review.
Client & Team Communication
- Maintain clear and professional communication with clients, service teams, and subcontractors, providing regular updates on service progress and issue resolution.
Database & Record Management
- Maintain accurate and up-to-date records of service requests, work orders, maintenance logs, and compliance documentation in relevant systems.
Helpdesk Support & Issue Resolution
- Act as the first point of contact for clients, logging and managing incoming service requests, queries, and complaints via phone, email, and service portals.
Process Improvement & Support
- Contribute to continuous improvement initiatives by identifying process inefficiencies, suggesting improvements, and supporting system updates or upgrades.
Scheduling & Resource Coordination
- Schedule planned maintenance, emergency repairs, and engineer visits, ensuring optimal resource allocation for field teams and subcontractors.
Work Order Management
- Create, assign, and monitor work orders, ensuring that maintenance and service requests are prioritised, scheduled, and completed within agreed service-level agreements (SLAs).
If you're interested and have the right experience, then please reach out to Paige Camies at the Fawkes & Reece office today!