Income Collection Officer
| Dyddiad hysbysebu: | 19 Chwefror 2026 |
|---|---|
| Cyflog: | £20.0 i £24.0 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £20 - £24 per hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mawrth 2026 |
| Lleoliad: | Warrington, Cheshire, WA1 1SL |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 4772616_1771507941 |
Crynodeb
We're partnering with a leading housing provider to recruit an experienced Income Officer for a minimum of 6 months.
This is a great opportunity for someone with strong income management or rent arrears experience, as you'll play a key role in maximising rent income, supporting tenants to sustain their tenancies and take fair and consistent action to manage arrears.
Key responsibilities:
- Manage a caseload of tenant accounts, applying arrears policies to maximise income and meet performance targets
- Proactively monitor accounts, identify customers at risk of tenancy failure and take early intervention to bring accounts up to date
- Engage with tenants via phone, email and home visits to discuss accounts and agree affordable repayment plans
- Prepare and serve legal notices, representing the organisation in court relating to arrears where required
- Support with Housing Benefit and UC claims, completing basic calculations where required
- Provide welfare, budgeting and income maximisation advice, making referrals or signposting to external services where required
What you'll need to succeed
- Previous experience in income management or rent arrears recovery
- Strong working knowledge of welfare benefits, including Universal Credit and Housing Benefit processes
- Knowledge of legal processes relating to tenancy management, arrears and eviction processes
- Can proactively manage a busy caseload, maintain accurate records and can analyse account information
- Ability to attend a minimum of 2 x days per week in Warrington and can flexibly commute around surrounding areas (driving licence advantageous)
What you'll get in return
- Weekly pay with competitive hourly rates
- Ongoing contract for a minimum of 6 months with extensions possible
- Option to be paid PAYE or Umbrella
- Hybrid working
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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