Burnley West PCN Care Coordinator

Dyddiad hysbysebu:	19 Chwefror 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	05 Mawrth 2026
Lleoliad:	Burnley, BB12 6HH
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	B0467-26-0003

Crynodeb

Run reports from clinical systems such as Emis (training will be provided if needed). Provide support and guidance to ARRS staff in the running and operation of their appointment sessions. Book patient appointments where necessary. Code clinician and administration contacts. Work with teams within the GP practices and those who support GP practices. Generate reports to help analyse data to understand capacity and demand. Support patients to book appointments, as part of the various projects, programmes and clinical initiatives Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care. Support or manage clinics as required including management and monitoring of services and staff rotas. Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing Support the coordination and delivery of muti-disciplinary meetings. Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care. Work without supervision, plan own workload and seek guidance as required from line manager and colleagues. Administrative support as required. Understand what a Primary Care Network is, and how support is provided to patients because of improved collaboration of working between health and social care services. Work with key people in the PCN to develop & support collective general practice projects including areas of federated working. The post holder should demonstrate good organisation and time management skills. Always maintain confidentiality. Communication and Key Working Relationships Demonstrates ability to work as a member of a team. Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary. Actively work toward developing and maintaining effective working relationships both within and outside the PCN or group of PCNs. Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to Patients GP, Nurses, other practice staff, other healthcare professionals and commissioning organisations. Acting as a point of contact when required for people who wish to contact the PCN. Communicate effectively with service users and their families / carers, and other staff both internal and external and members of the public. Responds positively, in a courteous and professional manner when dealing with routine and non-routine enquiries which may be complex and involve problems in communication / understanding. This includes general non-clinical advice and information to patients and carers. Acts with discretion at all times to take and record accurate messages. Communicates complex and highly sensitive information which may relate to staff, patients and relatives or commercial undertakings, within and outside the organisation, with the ability to persuade, negotiate and influence others. To help maintain excellent communication, liaison and working arrangement with Trust Directorates, Trusts, NHS England, East Lancashire Integrated Care Board, Social Services, Voluntary Sector Organisations, Care Homes and other agencies. Develop excellent working relationships with partners, wider service networks. including the voluntary sector, GP practices, adult social care, hospitals, community pharmacists and other key PCN stakeholders. Meet regularly with the clinical & management leads of the Direct Enhanced Services Manage and prioritise workload on a daily basis and deal with the competing demands of PCN Admin work. Planning and Organisation Manages and prioritises all incoming and outgoing correspondence, initiating responses where appropriate. Manages the diaries of key members of the team when required including maintaining and co-ordinating appointments, organising meetings (including videoconferences via Microsoft Teams) and using initiative to make necessary revisions, liaising with all relevant parties in an efficient and effective way. Prepares agendas, collating and circulating papers for meetings, ensuring that all papers are submitted in time and that they comply with the required house style standards. Selects, retrieves and collates papers and information in a timely manner, for meetings and in response to enquiries. Attends meetings, taking and transcribing formal minutes and action notes. Manages the organisation of events or meetings which involves sending invites, arranging speakers / lecturers and booking venues. Organises and prioritises workload and works flexibly in response to competing demands. Analytics Considers a variety of issues and proposes solutions when dealing with complex enquires by taking appropriate action as necessary or liaising with others/redirecting queries as appropriate. Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care. Support the process of allowing patients to utilise decision aids in preparation for a shared decision making conversation. Evaluates team diaries and makes decisions to maintain and coordinate appointments. Undertakes any project work as required, including obtaining information from the internet, analysing, collating and reporting of data in order to produce reports, spreadsheets and presentations utilising relevant IT systems. Ensures the Information Technology (IT) requirements for recording activity are adhered to in collaboration with other team members. Ensures accurate update and maintenance of GP systems within Multi-Disciplinary Team (MDT) working. Provides agreed performance / activity data within the work streams and quality schemes and PCN and to wider organisations as requested. Please refer to the attached job description for more information