Senior Service Desk Analyst
| Dyddiad hysbysebu: | 19 Chwefror 2026 |
|---|---|
| Cyflog: | £37,259.00 i £45,356.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £37259.00 - £45356.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Chwefror 2026 |
| Lleoliad: | London, E2 9NJ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9363-26-0188 |
Crynodeb
The post holder will be responsible for logging and resolving calls on the Trusts IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely and professional IT support service to the Trust.S/he will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner.The postholder is responsible for ensuring a high quality, timely and customer focussed IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the postholder, and escalated as necessary.S/he must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met.