Customer Service Administrator
| Posting date: | 19 February 2026 |
|---|---|
| Salary: | £26,500 to £27,500 per year |
| Hours: | Full time |
| Closing date: | 21 March 2026 |
| Location: | LN3 4NL |
| Remote working: | On-site only |
| Company: | Talent Finder |
| Job type: | Permanent |
| Job reference: | FWATE-037-22254 |
Summary
Customer Service Administrator
Lincoln | Full Time, 8:30 am–5:00 pm, Monday to Friday (30-minute lunch break) | £26,500–£27,500 per annum
Do you take pride in delivering exceptional service and ensuring every customer interaction leaves a lasting impression?
If so, this could be the perfect opportunity for you.
Since 1971, our client has been a market-leading manufacturer and distributor of cabinet hardware, fixtures, fittings and site supplies. They are the one source solution for those forming interior spaces, delivering cost savings and fast, dedicated service. With significant investment into research and development, they have continued to grow year on year and build upon their success.
What’s in it for you?
• 20 days annual leave plus statutory bank holidays
• SMART Pension Scheme
• Opportunity to work in a fast-paced, supportive and growing business
• A professional, team-focused environment where your contribution is valued
• Companywide profit share scheme
Are you the right person for the job?
• Customer Service experience with B2C and/or B2B customers, including handling queries and complaints
• Strong administration skills and confident in making and receiving phone calls
• Exceptional verbal and interpersonal skills when dealing with colleagues, suppliers and clients
• High level of accuracy when entering customer data and processing orders
• Ability to direct customer service issues to the correct channels
• Skilled at building rapport with clients over the phone to increase loyalty and spend
• Motivated, dedicated and flexible
• Able to work collaboratively as part of a team to achieve sales targets
• Accountable, honest and professional with integrity
• Strong organisational skills with the ability to prioritise workload and take ownership of customer issues
What will your role look like?
• Managing customer service queries, including returns, delivery updates, product and price enquiries
• Taking customer orders via telephone, email and from Area Sales Managers
• Processing orders with 100% accuracy onto the ERP platform (Orderwise) and issuing order acknowledgements
• Keeping customers informed of any issues or delivery changes
• Responding to customer requests or directing them to the appropriate department promptly
• Liaising with couriers and suppliers to ensure customer needs are met
• Maintaining and updating customer pricing within the system
• Setting up new customer accounts on OrderWise
• Processing card payments for proforma accounts
• Maintaining shared sales inboxes
• Handling customer collections, returns and complaints
• Supporting customers and suppliers visiting the reception or the collection point
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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