Customer Support Team
| Dyddiad hysbysebu: | 19 Chwefror 2026 |
|---|---|
| Cyflog: | £24,375.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | After one years' completed service the successful candidate will have access to optional company benefits and become a member of the Employee Ownership Trust (EOT). |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Mawrth 2026 |
| Lleoliad: | BS23 2QZ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Trust Inheritance |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | CST |
Crynodeb
We are looking for a new team member to join our busy customer support team in Weston-super-Mare. This is a full-time, head office-based position, working Monday-Friday, 9am-5.30pm, primarily supporting customers and the team with day-to-day operations. This role is perfect for someone who enjoys talking to people, variety, takes initiative, and works well both independently and as part of a team.
Requirements for role:
• Excellent communication skills on the telephone/online
• Confidence when dealing with people
Further desired skills include:
• A positive, can-do attitude
• Organisation and administrative skills
• Ability to multitask and stay calm under pressure
Job Description:
• To be a member of the Customer Support Team
• Answer and deal with incoming telephone enquiries
• Booking appointments into Will Adviser’s diaries.
• Managing and maintaining all aspects of the Customer Support inbox
• Setting up and amending direct debits
• Process incoming campaign responses, updating records and contacting customers to arrange appointments
• Not an exhaustive list nor limited to the above
We are an employee owned company (EOT). Founded in 1990, Trust Inheritance grew to become one of the leading independent Will writing organisations in England and Wales. In this time we have helped over a quarter of a million people by ensuring their plans and arrangements were in place and have supported thousands of families at the time they needed us most.
We have re-shaped the choices available for dealing with bereavement and our vision is for the company to become a major influence in the rapidly growing areas of bereavement support and end of life planning.
Requirements for role:
• Excellent communication skills on the telephone/online
• Confidence when dealing with people
Further desired skills include:
• A positive, can-do attitude
• Organisation and administrative skills
• Ability to multitask and stay calm under pressure
Job Description:
• To be a member of the Customer Support Team
• Answer and deal with incoming telephone enquiries
• Booking appointments into Will Adviser’s diaries.
• Managing and maintaining all aspects of the Customer Support inbox
• Setting up and amending direct debits
• Process incoming campaign responses, updating records and contacting customers to arrange appointments
• Not an exhaustive list nor limited to the above
We are an employee owned company (EOT). Founded in 1990, Trust Inheritance grew to become one of the leading independent Will writing organisations in England and Wales. In this time we have helped over a quarter of a million people by ensuring their plans and arrangements were in place and have supported thousands of families at the time they needed us most.
We have re-shaped the choices available for dealing with bereavement and our vision is for the company to become a major influence in the rapidly growing areas of bereavement support and end of life planning.