Junior Application Support Analyst
| Dyddiad hysbysebu: | 19 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Mawrth 2026 |
| Lleoliad: | Belfast, BT3 9DT |
| Cwmni: | System C |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | REQ906 |
Crynodeb
Description
Start your tech career where it really matters.
At System C, our software helps clinicians deliver safer, faster cancer care. As a Junior Support Analyst, known internally as Associate Support Analyst, on ChemoCare, you'll be the friendly expert users turn to - solving problems, guiding people through issues, and learning new skills every day.
What you'll do
- Triage and resolve first-line tickets within agreed SLAs, keeping users updated throughout.
- Capture clear notes, maintain the knowledge base and contribute to simple, reusable how-tos.
- Assist with software installs/configuration (remote, with occasional on-site support).
- Support patching, basic testing and roll-outs with senior colleagues.
- Follow sensible processes that protect confidentiality and patient safety.
What you'll bring
- A curious, customer-centred mindset and great communication - written and verbal.
- Logical problem-solving: you can break issues down and try things methodically.
- Comfort with PCs and basic admin tasks
Exposure to any of the following is a plus (not a must):
- Remote tools (MSTSC, VPN, VNC, RAS)
- Windows/IIS basics, permissions, ODBC/Citrix
- SQL Server/T-SQL reading simple queries
- Behaviours that shine in fast-moving teams: humility, ownership, collaboration and integrity.
Ready to make a difference? Apply today!