Key Account Manager
| Posting date: | 18 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 March 2026 |
| Location: | DE22 3NE |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 151209 |
Summary
Key Account Manager
Contract: Healthcare
Location: Derby, DE22 3NE
Hours of work: 37.5
Contract Type: Permanent
We are seeking an experienced Key Account Manager to act as the primary point of contact for our client, ensuring strategic and tactical alignment across all aspects of the contract.
This role is critical to maintaining a sustainable, successful, and long-term relationship, while driving operational excellence and innovation.
Job Description
The successful candidate will oversee the delivery of both Hard FM and Soft FM services, ensuring contractual obligations are met and identifying opportunities for growth and development.
Experience within a Mental Health Hospital environment would be highly advantageous.
Key Responsibilities
Serve as the focal point for client interactions, ensuring strong stakeholder engagement and relationship management.
Drive operational development of integrated FM solutions across the account.
Develop and maintain the Account Development Plan, involving key stakeholders.
Propose and manage a pipeline of innovative propositions to enhance service delivery.
Ensure excellence in service delivery for both Hard and Soft FM services in line with contractual requirements.
Manage staffing, competence development, and resource-performance balance across the account.
Analyse and consolidate monthly financial results, implementing performance improvement initiatives.
Identify, map, and mitigate operational and commercial risks to optimise profitability.
Professional and Personal Competencies/Qualifications
Proven experience in Hard FM and Soft FM service delivery.
Strong background in managing large-scale contracts and client relationships.
Experience working within a Mental Health Hospital environment (ideal).
Excellent leadership and team management skills.
Strong financial acumen and ability to analyse performance metrics.
Ability to drive innovation and continuous improvement.
Exceptional communication and stakeholder management skills.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Healthcare
Location: Derby, DE22 3NE
Hours of work: 37.5
Contract Type: Permanent
We are seeking an experienced Key Account Manager to act as the primary point of contact for our client, ensuring strategic and tactical alignment across all aspects of the contract.
This role is critical to maintaining a sustainable, successful, and long-term relationship, while driving operational excellence and innovation.
Job Description
The successful candidate will oversee the delivery of both Hard FM and Soft FM services, ensuring contractual obligations are met and identifying opportunities for growth and development.
Experience within a Mental Health Hospital environment would be highly advantageous.
Key Responsibilities
Serve as the focal point for client interactions, ensuring strong stakeholder engagement and relationship management.
Drive operational development of integrated FM solutions across the account.
Develop and maintain the Account Development Plan, involving key stakeholders.
Propose and manage a pipeline of innovative propositions to enhance service delivery.
Ensure excellence in service delivery for both Hard and Soft FM services in line with contractual requirements.
Manage staffing, competence development, and resource-performance balance across the account.
Analyse and consolidate monthly financial results, implementing performance improvement initiatives.
Identify, map, and mitigate operational and commercial risks to optimise profitability.
Professional and Personal Competencies/Qualifications
Proven experience in Hard FM and Soft FM service delivery.
Strong background in managing large-scale contracts and client relationships.
Experience working within a Mental Health Hospital environment (ideal).
Excellent leadership and team management skills.
Strong financial acumen and ability to analyse performance metrics.
Ability to drive innovation and continuous improvement.
Exceptional communication and stakeholder management skills.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.