Move Manager (Customer Service)
| Dyddiad hysbysebu: | 18 Chwefror 2026 |
|---|---|
| Cyflog: | £28,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Mawrth 2026 |
| Lleoliad: | New Hythe Business Park, c, Bellingham Way, Aylesford ME20 6XS |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Pickfords Move Management Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
JOB PURPOSE:
You will be an excellent communicator who takes pride in meeting your deadlines and consistently delivers.
RESPONSIBILITIES:
• One point customer contact throughout the customer journey.
• Understanding the customers needs and improve the customer experience.
• Maximise sales opportunity.
• Ability to up sell products and services.
• Work to company and legal standards when processing documentation.
• To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
• Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met.
• Take part in team meetings and briefings when planned.
• Ability to problem solve.
• To build and maintain effective working relationships within the team.
• Other duties as required.
KPI’s:
• Effective management of all incoming calls and enquiries.
• Accurate input on Navision.
• Increase in enquiry base.
• Conversion of enquiries to quotes.
• Adherence to the 3 call process.
• Cash management.
• Customer queries and complaints managed.
• Improvement to budgeted claims percentage.
• Branch use again score 95%.
• Branch service score of 8.7.
SKILLS, KNOWLEDGE & EXPERIENCE:
• The ability to actively listen.
• Ability to work with others and share best practice.
• Be enthusiastic, self motivated and positive in your approach with a “can do” attitude.
• Have excellent organisational skills with the ability to prioritise workload.
• Exhibits flexibility, be adaptable to change.
• Customer Centric, create a great customer experience.
• Ability to communicate effectively on all levels.
• Excellent time management, with the ability to work well under pressure.
• Build rapport with customers.
• A passion for completing all tasks to the highest standard and be driven by results.
• Have the drive to succeed.
• Proficient IT skills – Office, Word, Excel.
You will be an excellent communicator who takes pride in meeting your deadlines and consistently delivers.
RESPONSIBILITIES:
• One point customer contact throughout the customer journey.
• Understanding the customers needs and improve the customer experience.
• Maximise sales opportunity.
• Ability to up sell products and services.
• Work to company and legal standards when processing documentation.
• To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
• Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met.
• Take part in team meetings and briefings when planned.
• Ability to problem solve.
• To build and maintain effective working relationships within the team.
• Other duties as required.
KPI’s:
• Effective management of all incoming calls and enquiries.
• Accurate input on Navision.
• Increase in enquiry base.
• Conversion of enquiries to quotes.
• Adherence to the 3 call process.
• Cash management.
• Customer queries and complaints managed.
• Improvement to budgeted claims percentage.
• Branch use again score 95%.
• Branch service score of 8.7.
SKILLS, KNOWLEDGE & EXPERIENCE:
• The ability to actively listen.
• Ability to work with others and share best practice.
• Be enthusiastic, self motivated and positive in your approach with a “can do” attitude.
• Have excellent organisational skills with the ability to prioritise workload.
• Exhibits flexibility, be adaptable to change.
• Customer Centric, create a great customer experience.
• Ability to communicate effectively on all levels.
• Excellent time management, with the ability to work well under pressure.
• Build rapport with customers.
• A passion for completing all tasks to the highest standard and be driven by results.
• Have the drive to succeed.
• Proficient IT skills – Office, Word, Excel.