Customer Service Advisor
| Dyddiad hysbysebu: | 17 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Chwefror 2026 |
| Lleoliad: | CT15 6EE |
| Cwmni: | Kier Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 10120 |
Crynodeb
We're looking for a Contract Support Advisor to join our MOJ and Home Office team based in Basingstoke.
Location: BasingstokeHours: 37.5 hours per week (Mon-Fri, shifts between 8am-6pm with one hour lunch)
We are unable to offer certificates of sponsorship to any candidates in this role
As a Contract Support Advisor, you'll be a vital part of our Contract Administration Team, helping us deliver exceptional service to the MOJ and Home Office. You'll be responsible for coordinating workflow, communicating with customers, and ensuring all work orders are properly managed from creation to completion.
What will you be responsible for?As a Contract Support Advisor, you'll be working within the Contract Administration Team, supporting them in delivering efficient administrative services. Your day to day will include:
• Communicating effectively with internal and external customers to capture, record and distribute service calls • Raising and allocating work orders to engineers and subcontractors • Monitoring progress of work orders to ensure we meet our SLAs • Reviewing documentation for accuracy and completeness • Providing support to Contract Managers and collaborating with team members
What are we looking for?This role of Contract Support Advisor is great for you if:
• You have excellent communication skills, both written and verbal • You're detail-oriented and organised with a talent for multitasking • You enjoy building relationships and working collaboratively • You're confident with Microsoft Office, particularly Excel and Outlook • You thrive in a supportive environment where you can develop your administrative talents
Rewards and benefitsWe're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusionMaking Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to #joinkier.
Location: BasingstokeHours: 37.5 hours per week (Mon-Fri, shifts between 8am-6pm with one hour lunch)
We are unable to offer certificates of sponsorship to any candidates in this role
As a Contract Support Advisor, you'll be a vital part of our Contract Administration Team, helping us deliver exceptional service to the MOJ and Home Office. You'll be responsible for coordinating workflow, communicating with customers, and ensuring all work orders are properly managed from creation to completion.
What will you be responsible for?As a Contract Support Advisor, you'll be working within the Contract Administration Team, supporting them in delivering efficient administrative services. Your day to day will include:
• Communicating effectively with internal and external customers to capture, record and distribute service calls • Raising and allocating work orders to engineers and subcontractors • Monitoring progress of work orders to ensure we meet our SLAs • Reviewing documentation for accuracy and completeness • Providing support to Contract Managers and collaborating with team members
What are we looking for?This role of Contract Support Advisor is great for you if:
• You have excellent communication skills, both written and verbal • You're detail-oriented and organised with a talent for multitasking • You enjoy building relationships and working collaboratively • You're confident with Microsoft Office, particularly Excel and Outlook • You thrive in a supportive environment where you can develop your administrative talents
Rewards and benefitsWe're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusionMaking Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to #joinkier.
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