Receptionist/Administrator (Maternity Cover)
| Dyddiad hysbysebu: | 17 Chwefror 2026 |
|---|---|
| Cyflog: | £24,706.50 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Mawrth 2026 |
| Lleoliad: | L20 3EF |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | South West Regional Assessment Centre |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Recep/Bootle/Feb26 |
Crynodeb
Job Description:
At SWRAC Specialist Independent College we support individuals to thrive through real-life and relevant education programmes. Our intention is to provide everyone with the skills, knowledge and experience to:
– Be independent and resilient
– Grow into education, employment or meaningful activity
– Live healthily and sustainable
– Develop and maintain healthy relationships
– Grow socially and contribute positively to communities and local economies
– Be safe
We have an exciting opportunity for a Receptionist/Administrator (Maternity Cover up to one year) to join our friendly team in our Bootle Centre, Liverpool.
You will be working with a friendly team to really make a difference to young people.
Job Description
- Welcome learners, staff and on-site visitors, determine the nature of the business, and announce visitors to the appropriate team member or assist if appropriate
- Answer telephone calls, determine purpose of calls, and forward calls to the appropriate person
- Retrieve messages from voice mail and forward to the appropriate person
- Take messages for team members and email to them
- Answer questions about the organisation and provide callers with address, directions, etc
- Monitor visitor access and ensure signing in and out procedures are adhered to
- Receive, sort and route post
- Maintain orders - chase, receive and distribute supplies for the centre
- Petty cash
- Monitor registers to ensure being completed
- Assist tutors with booking students on to their courses
- Assist tutors with chasing students who do not attend courses / absences
- Perform other clerical duties such as filing, photocopying, and collating
- Manage a job book for all ad hoc tasks that are requested by the team
- Set up and clean down refreshment areas daily
- Ensure general tidiness of reception areas etc
- Any other duties required by the management team
Person specification:
1. Qualifications & Training
Essential
- GCSEs (or equivalent) in English and Maths (Grade C/4 or above)
- Evidence of good IT literacy (e.g. Microsoft Office / Google Workspace)
- Willingness to undertake safeguarding and relevant compliance training
Desirable
- Level 2 or 3 qualification in Business Administration or Customer Service
- First Aid qualification (or willingness to train)
- Safeguarding training
- Training in SEND awareness or autism awareness
2. Experience
Essential
- Experience working in a reception, front-of-house, or administrative role
- Experience handling telephone calls and email enquiries professionally
- Experience working with confidential information
- Experience providing customer service to a range of stakeholders
Desirable
- Experience working in an educational setting
- Experience working with young people or adults with additional needs
- Experience managing visitor signing-in systems and safeguarding procedures
3. Knowledge & Understanding
Essential
- Understanding of professional boundaries and confidentiality (GDPR awareness)
- Awareness of safeguarding principles and the importance of safeguarding in education
- Understanding of equality, diversity and inclusion
Desirable
- Understanding of SEND (Special Educational Needs and Disabilities)
- Awareness of behaviour support approaches used in specialist settings
4. Skills & Abilities
Essential
- Excellent verbal and written communication skills
- Warm, calm and welcoming manner
- Ability to communicate clearly with students who may have communication differences
- Strong organisational skills and attention to detail
- Ability to prioritise workload and work under pressure
- Competent in IT systems, email, databases and telephone systems
- Ability to manage difficult or sensitive situations professionally
- Ability to work independently and as part of a team
Desirable
- Ability to use alternative communication methods (e.g. visual supports, Makaton – basic awareness)
- Ability to support with basic administrative tasks across departments
5. Personal Qualities
Essential
- Patient, empathetic and approachable
- Professional and reliable
- Resilient and emotionally intelligent
- Discreet and trustworthy
- Flexible and adaptable
- Positive and solution-focused attitude
Desirable
- Genuine interest in supporting learners with additional needs
- Commitment to inclusive practice
6. Safeguarding & Compliance
Essential
- Commitment to safeguarding and promoting the welfare of students
- Willingness to undergo an enhanced DBS check
- Commitment to safeguarding training and compliance procedures
Benefits:
-Additional leave
-Casual dress
-Company pension
-Health & wellbeing programme
-Private dental insurance
-Private medical insurance
Bootle L20 3EF: reliably commute or plan to relocate before starting work (required)
At SWRAC Specialist Independent College we support individuals to thrive through real-life and relevant education programmes. Our intention is to provide everyone with the skills, knowledge and experience to:
– Be independent and resilient
– Grow into education, employment or meaningful activity
– Live healthily and sustainable
– Develop and maintain healthy relationships
– Grow socially and contribute positively to communities and local economies
– Be safe
We have an exciting opportunity for a Receptionist/Administrator (Maternity Cover up to one year) to join our friendly team in our Bootle Centre, Liverpool.
You will be working with a friendly team to really make a difference to young people.
Job Description
- Welcome learners, staff and on-site visitors, determine the nature of the business, and announce visitors to the appropriate team member or assist if appropriate
- Answer telephone calls, determine purpose of calls, and forward calls to the appropriate person
- Retrieve messages from voice mail and forward to the appropriate person
- Take messages for team members and email to them
- Answer questions about the organisation and provide callers with address, directions, etc
- Monitor visitor access and ensure signing in and out procedures are adhered to
- Receive, sort and route post
- Maintain orders - chase, receive and distribute supplies for the centre
- Petty cash
- Monitor registers to ensure being completed
- Assist tutors with booking students on to their courses
- Assist tutors with chasing students who do not attend courses / absences
- Perform other clerical duties such as filing, photocopying, and collating
- Manage a job book for all ad hoc tasks that are requested by the team
- Set up and clean down refreshment areas daily
- Ensure general tidiness of reception areas etc
- Any other duties required by the management team
Person specification:
1. Qualifications & Training
Essential
- GCSEs (or equivalent) in English and Maths (Grade C/4 or above)
- Evidence of good IT literacy (e.g. Microsoft Office / Google Workspace)
- Willingness to undertake safeguarding and relevant compliance training
Desirable
- Level 2 or 3 qualification in Business Administration or Customer Service
- First Aid qualification (or willingness to train)
- Safeguarding training
- Training in SEND awareness or autism awareness
2. Experience
Essential
- Experience working in a reception, front-of-house, or administrative role
- Experience handling telephone calls and email enquiries professionally
- Experience working with confidential information
- Experience providing customer service to a range of stakeholders
Desirable
- Experience working in an educational setting
- Experience working with young people or adults with additional needs
- Experience managing visitor signing-in systems and safeguarding procedures
3. Knowledge & Understanding
Essential
- Understanding of professional boundaries and confidentiality (GDPR awareness)
- Awareness of safeguarding principles and the importance of safeguarding in education
- Understanding of equality, diversity and inclusion
Desirable
- Understanding of SEND (Special Educational Needs and Disabilities)
- Awareness of behaviour support approaches used in specialist settings
4. Skills & Abilities
Essential
- Excellent verbal and written communication skills
- Warm, calm and welcoming manner
- Ability to communicate clearly with students who may have communication differences
- Strong organisational skills and attention to detail
- Ability to prioritise workload and work under pressure
- Competent in IT systems, email, databases and telephone systems
- Ability to manage difficult or sensitive situations professionally
- Ability to work independently and as part of a team
Desirable
- Ability to use alternative communication methods (e.g. visual supports, Makaton – basic awareness)
- Ability to support with basic administrative tasks across departments
5. Personal Qualities
Essential
- Patient, empathetic and approachable
- Professional and reliable
- Resilient and emotionally intelligent
- Discreet and trustworthy
- Flexible and adaptable
- Positive and solution-focused attitude
Desirable
- Genuine interest in supporting learners with additional needs
- Commitment to inclusive practice
6. Safeguarding & Compliance
Essential
- Commitment to safeguarding and promoting the welfare of students
- Willingness to undergo an enhanced DBS check
- Commitment to safeguarding training and compliance procedures
Benefits:
-Additional leave
-Casual dress
-Company pension
-Health & wellbeing programme
-Private dental insurance
-Private medical insurance
Bootle L20 3EF: reliably commute or plan to relocate before starting work (required)