Multi Services Assistant
| Dyddiad hysbysebu: | 17 Chwefror 2026 |
|---|---|
| Cyflog: | £25,250 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Chwefror 2026 |
| Lleoliad: | Derby, Derbyshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Williams Lea |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | R261000199 |
Crynodeb
Multi Services Assistant
Salary: £25,250 per annum plus company benefits
Location: Derby, DE1 3WD
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 8.30am-5:00pm, 1 hour unpaid lunch break
Work Model: Fully onsite
Williams Lea seeks a Multi Services Assistant to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Office, Team Leader and Admin Support Manager. Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.
The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.
Key responsibilities
Courteously greet and interact with visitors to the premises
Deal with any other reception duties as required
Manage room and hospitality bookings, including setting up rooms
Arrange hospitality and liaise with onsite cleaning teams
Supervising and assisting at events (including evening events as agreed overtime)
Maintaining general stock management of the onsite coffee machines
Manage desk and room bookings via Condeco, reporting trends to Team Leader and Admin Support Manager
Deliver an exceptional file management service
Sort, scan, rename and distribute incoming mail
Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
Follow all stock and consumable procedures. Replenish copiers with all consumables
Prioritise jobs and run them to meet customer requirements and deadlines
Provide photocopying, scanning, and printing as per customer instructions
Collect and complete any information required for billing or client charge back data
Understand and comply with Floor Support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
Bind final form documents
Extensive computer and data related tasks
Usage of internal and external portals/systems
Deal with any enquires in a prompt and efficient manner
Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
Collect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirements
Handle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
Deal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
Personal attributes
Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
Well presented with a professional manner
Flexible, computer literate and a quick learner
Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
Hands on team worker
High degree of attention to detail, ability to retain high levels of concentration in a busy working environment
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday, plus bank holidays (pro-rata for part time roles)
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
View our Privacy Notice https://www.williamslea.com/privacy-statement
Salary: £25,250 per annum plus company benefits
Location: Derby, DE1 3WD
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 8.30am-5:00pm, 1 hour unpaid lunch break
Work Model: Fully onsite
Williams Lea seeks a Multi Services Assistant to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Office, Team Leader and Admin Support Manager. Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.
The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.
Key responsibilities
Courteously greet and interact with visitors to the premises
Deal with any other reception duties as required
Manage room and hospitality bookings, including setting up rooms
Arrange hospitality and liaise with onsite cleaning teams
Supervising and assisting at events (including evening events as agreed overtime)
Maintaining general stock management of the onsite coffee machines
Manage desk and room bookings via Condeco, reporting trends to Team Leader and Admin Support Manager
Deliver an exceptional file management service
Sort, scan, rename and distribute incoming mail
Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
Follow all stock and consumable procedures. Replenish copiers with all consumables
Prioritise jobs and run them to meet customer requirements and deadlines
Provide photocopying, scanning, and printing as per customer instructions
Collect and complete any information required for billing or client charge back data
Understand and comply with Floor Support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
Bind final form documents
Extensive computer and data related tasks
Usage of internal and external portals/systems
Deal with any enquires in a prompt and efficient manner
Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
Collect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirements
Handle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
Deal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
Personal attributes
Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
Well presented with a professional manner
Flexible, computer literate and a quick learner
Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
Hands on team worker
High degree of attention to detail, ability to retain high levels of concentration in a busy working environment
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday, plus bank holidays (pro-rata for part time roles)
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
View our Privacy Notice https://www.williamslea.com/privacy-statement
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