Admin Support Officer / Receptionist
| Dyddiad hysbysebu: | 17 Chwefror 2026 |
|---|---|
| Cyflog: | £9,791.31 bob blwyddyn, pro rata |
| Gwybodaeth ychwanegol am y cyflog: | £24,478.27 per annum FTE |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 04 Mawrth 2026 |
| Lleoliad: | SO30 3JB |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Mountbatten Hampshire |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | VC259 |
Crynodeb
Post: Admin Support Officer – Receptionist
Department: Reception
Line Manager: Lead ASO for Clinical Services
Hours: 15 hours per week to work to work flexibly (to be negotiated)
Salary: £9,791.31 per annum (equivalent to £24,478.27 per annum pro-rata)
Overview of Role
Reception is a key role within Mountbatten Hampshire; our dedicated receptionists often make the first impression that our visitors have of our business.
The successful candidate will be required to receive, assist and direct patients or visitors of Mountbatten Hampshire to access the appropriate services or healthcare professional in a courteous, efficient and effective way.
The postholder will provide a positive and friendly image to all patients and visitors, either in person or via the telephone. They will also provide day to day support for other administration duties for other departments within Mountbatten Hampshire as required.
Key Tasks
• To provide a comprehensive Reception service to all visitors, patients and employees of Mountbatten
• Act as first point of contact on Mountbatten Hampshire Reception, greeting visitors in a professional, courteous, efficient and effective manner to ensure that they always receive a high standard of customer care
• To support as requested with other administrative tasks for other Departments within Mountbatten Hampshire
• Support the ordering of stationery, documents and other consumables as requested by colleagues
• To answer all calls into Mountbatten Hampshire’s switchboard system as required, ensuring that all callers are directed to the appropriate healthcare professional or department
• Take appropriate action in managing emails and calls when other team members are unavailable i.e. at meetings, on annual leave or sick leave as required
• Organise and arrange transport ie taxis as requested for visitors to Mountbatten Hampshire as required, in accordance with designated procedures
• To communicate effectively with all disciplines by giving and receiving accurate information to ensure that all teams are kept fully informed as required
• When requested, complete project work within specified deadline and to Mountbatten Hampshire’s standards
• Communicate effectively in a sensitive and positive manner as all times, ensuring that any matters you cannot resolve are directed to an appropriate colleague in a timely manner
• Receive, exchange and manage securely a range of complex and sensitive information, e.g.: financial information, performance data, patient records and confidential reports
• To ensure all volunteer rotas for IPU and Drivers are completed and sent to all relevant parties in a timely manner.
• Assist clinical and other employees in all aspects of word processing and systems compiling new forms/charts, tables using IT applications as required
• Ensure deliveries are stored and items are collected in a timely manner, ensuring that all items are securely stored when left unattended
• Responsible for all incoming and outgoing post, ensuring that all outgoing post is correctly stamped and dispatched each day as required
• Scan all requested documentation, always maintain confidentiality and ensuring these are stored in accordance with Mountbatten procedures
• Inputting compliments to Datix in an accurate and timely manner
• Ensure that all Mountbatten Hampshire visitors comply with any prevailing regulations, e.g. hygiene or health and safety requirements, including PPE, restrictions on visitors etc.
Education and Training Responsibilities
• Ensure you are compliant with all mandatory training requirements.
Research, Audit and Service Evaluation Responsibilities
• Support clinical teams with the formatting of audits when required
Other Responsibilities
• Complete internal audits and the associated audit reports as required
• Liaise as necessary with both internal and external stakeholders, businesses, and members of the community, providing an effective link with the organisation for those bodies and individuals
• Develop and maintain effective working relationships with the Administration Team and other Mountbatten Hampshire employees, volunteers and visitors
• Responsible for the administration of purchase order processing, ensuring that an audit trail is always maintained for this area
General
All Mountbatten Hampshire employees are:
• Required to abide by all Health & Safety legislation, policies and procedures and take action when required.
• Required to abide by and ensure Safeguarding policies and procedures are followed at all times.
• Required to attend mandatory and refresher training
• Required to respect confidentiality applying to all organisational areas
• Required to comply with the requirements of information governance and data protection policies and legislation.
• Required to work within and abide all organisational policies and procedures
• Required to participate in and contribute to team meetings and cooperate and liaise with departmental colleagues
• Expected to use and promote at all times Mountbatten’s philosophy and values
• Expected to demonstrate at all times a commitment towards equality and diversity
• Expected to demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence
• Expected to make a positive contribution to fundraising and raising the profile Mountbatten
Department: Reception
Line Manager: Lead ASO for Clinical Services
Hours: 15 hours per week to work to work flexibly (to be negotiated)
Salary: £9,791.31 per annum (equivalent to £24,478.27 per annum pro-rata)
Overview of Role
Reception is a key role within Mountbatten Hampshire; our dedicated receptionists often make the first impression that our visitors have of our business.
The successful candidate will be required to receive, assist and direct patients or visitors of Mountbatten Hampshire to access the appropriate services or healthcare professional in a courteous, efficient and effective way.
The postholder will provide a positive and friendly image to all patients and visitors, either in person or via the telephone. They will also provide day to day support for other administration duties for other departments within Mountbatten Hampshire as required.
Key Tasks
• To provide a comprehensive Reception service to all visitors, patients and employees of Mountbatten
• Act as first point of contact on Mountbatten Hampshire Reception, greeting visitors in a professional, courteous, efficient and effective manner to ensure that they always receive a high standard of customer care
• To support as requested with other administrative tasks for other Departments within Mountbatten Hampshire
• Support the ordering of stationery, documents and other consumables as requested by colleagues
• To answer all calls into Mountbatten Hampshire’s switchboard system as required, ensuring that all callers are directed to the appropriate healthcare professional or department
• Take appropriate action in managing emails and calls when other team members are unavailable i.e. at meetings, on annual leave or sick leave as required
• Organise and arrange transport ie taxis as requested for visitors to Mountbatten Hampshire as required, in accordance with designated procedures
• To communicate effectively with all disciplines by giving and receiving accurate information to ensure that all teams are kept fully informed as required
• When requested, complete project work within specified deadline and to Mountbatten Hampshire’s standards
• Communicate effectively in a sensitive and positive manner as all times, ensuring that any matters you cannot resolve are directed to an appropriate colleague in a timely manner
• Receive, exchange and manage securely a range of complex and sensitive information, e.g.: financial information, performance data, patient records and confidential reports
• To ensure all volunteer rotas for IPU and Drivers are completed and sent to all relevant parties in a timely manner.
• Assist clinical and other employees in all aspects of word processing and systems compiling new forms/charts, tables using IT applications as required
• Ensure deliveries are stored and items are collected in a timely manner, ensuring that all items are securely stored when left unattended
• Responsible for all incoming and outgoing post, ensuring that all outgoing post is correctly stamped and dispatched each day as required
• Scan all requested documentation, always maintain confidentiality and ensuring these are stored in accordance with Mountbatten procedures
• Inputting compliments to Datix in an accurate and timely manner
• Ensure that all Mountbatten Hampshire visitors comply with any prevailing regulations, e.g. hygiene or health and safety requirements, including PPE, restrictions on visitors etc.
Education and Training Responsibilities
• Ensure you are compliant with all mandatory training requirements.
Research, Audit and Service Evaluation Responsibilities
• Support clinical teams with the formatting of audits when required
Other Responsibilities
• Complete internal audits and the associated audit reports as required
• Liaise as necessary with both internal and external stakeholders, businesses, and members of the community, providing an effective link with the organisation for those bodies and individuals
• Develop and maintain effective working relationships with the Administration Team and other Mountbatten Hampshire employees, volunteers and visitors
• Responsible for the administration of purchase order processing, ensuring that an audit trail is always maintained for this area
General
All Mountbatten Hampshire employees are:
• Required to abide by all Health & Safety legislation, policies and procedures and take action when required.
• Required to abide by and ensure Safeguarding policies and procedures are followed at all times.
• Required to attend mandatory and refresher training
• Required to respect confidentiality applying to all organisational areas
• Required to comply with the requirements of information governance and data protection policies and legislation.
• Required to work within and abide all organisational policies and procedures
• Required to participate in and contribute to team meetings and cooperate and liaise with departmental colleagues
• Expected to use and promote at all times Mountbatten’s philosophy and values
• Expected to demonstrate at all times a commitment towards equality and diversity
• Expected to demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence
• Expected to make a positive contribution to fundraising and raising the profile Mountbatten