Patient Advisor
| Dyddiad hysbysebu: | 17 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Chwefror 2026 |
| Lleoliad: | Bletchley, MK3 7QU |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A2500-26-0000 |
Crynodeb
The duties of the role are detailed below: 1. Receiving and Directing Patients Receive and direct patients on arrival at the reception desk in a friendly and courteous manner, ensuring their requirements are met professionally and efficiently. Provide help to patients with general enquiries, and assist them to make appointments, using the online appointment system. Receive, record, and accurately pass on messages via email or the clinical system. Answer telephone calls promptly in a polite and professional directing callers as appropriate. Provide clear information about practice procedures, appointment systems, and accessing services. Advise patients on approximate waiting times and of any unexpected delays. Book patient transport when the patient is unable to do so. Book interpreters for patients when needed. To take in fees from patients where applicable and issue receipts. To give patients any forms / referral letters that are waiting for collection checking ID. Receive and appropriately escalate patient concerns or complaints while maintaining empathy and professionalism. 2. Operation of Telephone and Triage System (SystmConnect) Answer incoming calls and make outgoing calls as required. Assist patients via the patient triage system. Ensure phones are answered promptly monitoring the incoming calls. Ensure that system is operational at the beginning of each day 3. Administrative Duties Register new patients, ensuring accurate data entry onto the clinical system. Update patient contact details and ensure records remain accurate. To post outgoing letters at the end of each shift. To undertake photocopying as needed, including photocopying patients notes when required. Call patients for recall and data collection purposes and correctly record data in patients medical record. Ensuring that there is always a supply of the practice leaflet available at reception. Make up registration packs (GMS1 & New Patient Health Check Form). Complete tasks via SystmOne or relevant clinical/document systems. Complete tasks assigned via reception clipboard. Email referrals and support the referral process as requested by clinical team. 4. Patient Records To assist with tagging of new patients medical records prior to summarisation, requesting old medical records from patient services when they do not arrive in a timely fashion. Request missing medical records from patient services when required. To assist with the scanning or patient related documents when the workload requires it. 5. Start and End of Day Procedures At the start of the day, make all necessary preparation to receive patients To ensure that the reception area is tidy and ready for use by staff the next day. To tidy the waiting area i.e. collect magazines etc at the end of morning and evening surgery. To update the room allocation board with staff locations for the following day Secure premises at the end of the day, ensure the Practice corridor is totally secured (windows & doors locked/lights out etc) 6. General Tasks To ensure confidentiality is always maintained. Chaperone for the GPs if requested to do so. Support colleagues and contribute to positive teamwork. To attend team meetings when scheduled To contribute to team working within the practice, offering support to, and seeking support from colleagues wherever possible To participate in appraisals and PDP (Personal Development Plan) and team training opportunities To promote equality of opportunity for both staff and patients, reflecting the fact that the practice operates in, and is part of, a diverse community. To help cover for colleagues who are absent, or provide additional hours or take on additional duties in times of pressure/crisis.