Admin / Secretary

Dyddiad hysbysebu:	17 Chwefror 2026
Cyflog:	£24,937.00 i £26,598.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£24937.00 - £26598.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	03 Mawrth 2026
Lleoliad:	Widnes, WA8 3NA
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	C9835-HC25-091

Crynodeb

Bridgewater Community Healthcare NHS Foundation Trust and Warrington and Halton Teaching Hospitals NHS Foundation Trust plan to integrate and form a new organisation on the 1st April 2026. As such, if your start date is on or after 1st April 2026, you will be employed by the newly formed organisation. Should you join Bridgewater prior to this date, your employment will automatically transfer into the new organisation. We are confident that this transition will provide new opportunities and a continued commitment to excellence in patient care. Duties and Responsibilities: To provide a front-line service for all service user enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. These enquiries may require the job holder to have extensive knowledge of the clinical services they support. Liaising with internal services and partner agencies when necessary. To be responsible for maintaining, developing and managing all aspects of administrative support clinically and/or administratively To support band 2 staff to attend and administer duties relating to Neurodevelopmental Pathway (NDP) panels for children with special needs, ensuring the administrative function is provided in a timely fashion. To provide the NDP panel support when band 2 staff are not available To be part of a central booking system to have an efficient approach to appointment management The management of the patient booking system to include building of clinic sessions, management of waiting lists and breaches, data cleansing To act as the Superuser for the patient electronic computer system To ensure that appropriate levels of identified stock and lower level clinical equipment are requisitioned on the Purchase Ordering system To ensure display and availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys To deal with all internal/external mail and redistribution to relevant department To accept deliveries and ensure these are dealt with promptly To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy To copy type/audio type medical reports which will contain medical/clinical terminology and general correspondence as indicated To report any faults, defects or building defects to the helpdesk To undertake Fire Warden and First aid duties as required to ensure legislative compliance To manage / book clinic and meeting rooms within the premises and keep room availability updated as appropriate To manage, update and maintain clinical diaries as requested To carry out inductions for all new members of staff and service users who may work within the post holders clinic location i.e. that includes fire procedures, facilities of the building and general rules and procedures within that location To communicate verbally and in writing with multi agency services regarding information which may be sensitive and possibly highly distressing which might be of a legal nature To arrange meetings between staff as directed, take notes and distribute the meeting notes to parties concerned To assist with research and audit activity using a variety of audit tools, including the internet To coordinate information received from external partners e.g. Accident and Emergency (A&E) reports To edit / format legal documents To oversee the administration of the clerical work of the department, allocating routine duties to others in the team e.g. the booking and sending of appointments, re-organising cancelled appointments, organising referral lists with knowledge of priority level as issued by the team lead To ensure all correspondence for the service is typed, allocated to clinicians or filed as required. Clinical recording To ensure that referrals are screened and priorities highlighted to team lead To utilise and support Band 2 staff with SystmOne for case management To provide and support Band 2 to provide, the first point of contact and reception function for all enquiries regarding the service and deal with general enquiries from patients, carers and other health professionals To assist in information collection for patients as requested by registered staff To oversee band 2 in provision of and to provide word processing, audio/copy typing, for team To be the first point of contact, responding to service user queries, concerns, requests for updated prescriptions, information and to feedback information from clinicians as appropriate To operate computerised system such as SystmOne as part of supporting patient management Responsible for implementing and maintaining a centralised prescription database by using excel system. Record keeping To record, and to supervise Band 2 in recording, new referrals and monitor waiting lists keeping staff informed of targets and possible breaches To monitor waiting lists and reviews, managing as per departmental policy To compile patient treatment records in line with local policies and to discharge referrals on SystmOne and manage the appropriate administration processes. To retrieve case notes, either written or computerised for clinics/NDP panel To scan records as required To photocopy materials and correspondence as required To be independently responsible for record storing and archiving Appointment management To ensure appointments are offered efficiently and in conjunction with national and local targets, managing cancellations and non-attendance as per organisational policy To monitor and input data as required by team leader To document direct and indirect contact with service users / parents in records To maintain staff diaries and arrange appointments and to deal with any correspondence relating to this and log all messages received. Data management To collect, monitor and submit Educational Health and Care Needs Assessment data for the trust within timescales To travel to clinics within the boundaries of Halton to provide administrative support to the services therein. This responsibility is delegated from team leader Staff development To identify and support staff training and in conjunction with the team leader to undertake PDRs for Band 2 staff Communication To work as a member of the team, communicating relevant information to appropriate team member. To be able to communicate effectively in a variety of ways with patients and carers to ensure the smooth delivery of service, being aware that many service users may have a disability. To communicate and liaise with internal Bridgewater departments and external agencies, making phone calls as requested by staff to parents and other professionals Business Continuity To ensure business continuity and support the function of the Halton Childrens Services team, there will be a requirement to assist with any other administrative duties as required. Please see full Job Description attached.