Customer Service Advisor
| Posting date: | 17 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 19 March 2026 |
| Location: | Great Yarmouth, Norfolk |
| Remote working: | On-site only |
| Company: | P+S Personnel Services Ltd |
| Job type: | Permanent |
| Job reference: | PS0026LB |
Summary
P+S Recruitment are pleased to be working on behalf of our clients, who are currently recruiting Customer Service Advisor to join their busy team in Great Yarmouth on a full time, permanent basis.
Our client is looking for a professional and enthusiastic individual to join their Customer Service team. Their Head of Customer Experience will facilitate on-site training to prepare the successful candidate to provide exceptional service to their new and existing customer base.
Main Responsibilities:
• Handle customer Enquiries via phone and email, in a prompt and friendly manner.
• Processing customer orders through the website, email and phone.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues by identifying the root cause and offering suitable solutions.
• Maintain a record of customer interactions and transactions in the database.
• Collaborate with other departments to ensure customer needs are met effectively.
• Follow up with customers after resolving their issues to ensure satisfaction.
• Participate in training and development programs to continuously improve customer service skills.
Person Specification:
• Have an excellent work ethic.
• Be polite, honest and personable.
• Have fluent, confident and upbeat phone etiquette.
• Be familiar with using a PC and have great written English.
• Ideally have previous experience in Customer Service and/or Sales roles.
Working Hours & Benefits:
• Monday – Thursday 08:30 – 17:30 and Friday 08:30 – 16:30
• Generous Holiday allowance
• Companywide profit share
• Uniform provided
• Growth progression
If this is a role you are interested in, please apply online ensuring your CV is up to date.
Alternatively, please email your CV directly to jobs@pspersonnelltd.co.uk
Our client is looking for a professional and enthusiastic individual to join their Customer Service team. Their Head of Customer Experience will facilitate on-site training to prepare the successful candidate to provide exceptional service to their new and existing customer base.
Main Responsibilities:
• Handle customer Enquiries via phone and email, in a prompt and friendly manner.
• Processing customer orders through the website, email and phone.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues by identifying the root cause and offering suitable solutions.
• Maintain a record of customer interactions and transactions in the database.
• Collaborate with other departments to ensure customer needs are met effectively.
• Follow up with customers after resolving their issues to ensure satisfaction.
• Participate in training and development programs to continuously improve customer service skills.
Person Specification:
• Have an excellent work ethic.
• Be polite, honest and personable.
• Have fluent, confident and upbeat phone etiquette.
• Be familiar with using a PC and have great written English.
• Ideally have previous experience in Customer Service and/or Sales roles.
Working Hours & Benefits:
• Monday – Thursday 08:30 – 17:30 and Friday 08:30 – 16:30
• Generous Holiday allowance
• Companywide profit share
• Uniform provided
• Growth progression
If this is a role you are interested in, please apply online ensuring your CV is up to date.
Alternatively, please email your CV directly to jobs@pspersonnelltd.co.uk