Reception Officer Canterbury - 1 Year Fixed Term Contract
| Dyddiad hysbysebu: | 16 Chwefror 2026 |
|---|---|
| Cyflog: | £25,633.33 i £27,334.40 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £25633.33 - £27334.40 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Mawrth 2026 |
| Lleoliad: | Canterbury, CT1 3NG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | E0005-26-0009 |
Crynodeb
Job Purpose To provide a professional, welcoming and polite reception service for all visitors and staff. To filter and direct calls accordingly in a calm and timely manner, whilst assisting with the other daily reception tasks in line with the requirements of the role. Key Relationships Line manager is Reception Team Leader Work in close liaison with Outpatients, Ward and Bookings Team No line management responsibilities Liaison with Ophthalmology Engagement Team Liaison with Medical Secretaries Key Responsibilities Financial Effectively bill patients for treatments within out-patient department and update patients account accordingly Complete outcomes for all patients correctly ensuring all patients are added to the correct waiting list or marked as discharged Adjust where necessary billing episodes to reflect correct charging Provide quotes for procedures to self-pay customers within 48 hours of request Business Development Develop in depth service knowledge and offer information about our services to our clients To participate in the annual review of departmental policies and procedures to ensure they reflect good practice Work towards retaining external ISO9001/2015 and ISO1401/2015 accreditation and participate with Investors in People Quality Meet and great clients in a warm, friendly and professional manner Answer, screen and direct telephone calls, take and communicate accurate messages in a polite and professional manner Handle enquiries from existing and prospective clients professionally with digression Responsible for maintaining the check in list and reception area throughout the day To assist in resolving patient complaints and forwarding issues that are not relating to reception to relevant head of department Effectively manage all administration tasks considered necessary for the smooth running of the department i.e. sending appointment letters, sending emails, requesting results etc. Investigate and resolve queries and discrepancies, reporting findings to relevant parties as per SPH policies and procedures To provide continuous feedback to management to achieve excellence in service Workforce To participate in in-house training sessions and attend meetings and discussions when required To support the Outpatient Team as and when required To support the Ophthalmology Engagement Team and Bookings Team as and when required Other general ad-hoc administration duties as and when required Equal Opportunities It is the aim of the hospital to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, sex, race, colour, nationality or ethnic or national origins, or is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, the hospital has an Equal Opportunities Policy and it is for each employee to contribute to its success. Health & Safety All Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. Individual employees should also refer to specific health and safety requirements within their own job descriptions. Data Protection If required to do so, to obtain, process and/or use information held on a computer or word-processor in a fair and lawful way. To hold data only for the specific registered purpose, and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed by Spencer Private Hospitals. Customer Care It is the aim of the hospital to provide patients and clients with the best possible care and service. In order to meet this aim all of our staff are required, at all times, to put the patient or client first and do their utmost to meet their requests and needs courteously and efficiently. Confidentiality To ensure that confidential information is not disclosed about Spencer Private Hospitals (including information regarding patients and staff) to any unauthorised member of staff, or to anyone outside the employment of Spencer Private Hospitals. This job description is intended to reflect, in outline, the responsibilities of the post holder, which may change over time with corporate or local business needs of Spencer Private Hospitals. It will therefore be subject to periodic review and amendment in the light of changing circumstances and following consultation with the post holder.