Medical Secretary
| Posting date: | 16 February 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 02 March 2026 |
| Location: | Dewsbury, WF13 4HS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9378-CK2400A |
Summary
For full job description, please see attached supporting documents. JOB SUMMARY Service user contact referred to in this Job description will only apply when working within a clinical area. The post-holder will: under the supervison/direction of the Line Manager/Admin Supervisor, seeking support as and when necessary, provide a comprehensive, confidential, Secretarial/administrative service to clinical/support services, in an efficient and confidential manner. provide services within well-established policies, procedures, protocols, guidelines, whilst acting within the required sphere of competences for the role at all times. demonstrate sound knowledge of the service to enable the post holder to contribute and inform decision making within the service. may work within clinical environments where conflict resolution may be required. act as principal point of contact for users of the service eg, individuals from within/outside the Trust, service users and members of the public etc. work flexibly to meet the needs of the service. develop and maintain good working relationships by being, flexible, adaptable, polite, positive and empathetic, communicating effectively and informatively. work with sensitivity and have a good understanding of the service provision and issues experienced by its users. prioritise own tasks, exercising a degree of independence, initiative and judgement. Assess situations, identify and resolve potential problems within own skill set. Refer and seek guidance on issues outside of postholders level of competency or authority to the Line Manager. work within well-established departmental/Trust policies, procedures, protocols, guidelines and established service delivery plans at all times. use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to others user communication difficulties. ensure the service experienced is positive and service user confidentiality is maintained at all times. Treat users of the service, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values. KEY RESULT AREAS: 1.1 Service provision: To assist the department with office duties, for example: Word processing of correspondence /reports/ other documents accurately via copy or audio from medics, which will include tribunal reports, medical care plans To take and transcribe minutes Dealing with telephone calls/ messages Arrange/Re-arranging/Cancel clinical appointments Photocopying/ Filing/ Scanning Receiving visitors Monitor and maintain department stationery supplies Reporting faults Mail handling Arranging meetings, hospitality, venues, distributing agenda/notes Managing diaries Create and Maintain Spreadsheets Implement policy/procedure Demonstrate duties to new starters Provide cover for other members of the team. Deliver excellent levels of service by regularly assessing, problem solving, evaluating and reporting to the Line Manager/Admin Supervisor, in a timely and proactive manner when these standards have not been met, enabling appropriate action to be taken. Implement planned actions in response, communicating changes as appropriate. Assist the Line Manager/Admin Supervisor as required. Proactively and positively contribute to the achievement of business outcomes through individual and team effort, with the focus being on delivering excellent customer services. Assist in the promotion of an open, welcoming, person-centred culture for service users. Seek and support feedback from service users to aid service improvement as required. Produce clear and accurate written correspondence (including the composition of ad-hoc routine letters) eg, letters, memos, reports, presentations etc, using competent copy, audio tapes, IT skills, accurate data inputting and use of Trust Intranet and Internet as required. Maintain accurate documentation. Use appropriate documentation/systems in accordance with local and Trust standards. Use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to service user communication difficulties and psychological, social, physical and spiritual needs. Build and sustain effective communications to ensure good team working and collaborative working practices. Disseminate knowledge, and information to those who need to know. Contribute to the smooth running of administrative systems and meeting of all relevant deadlines. Recognise and respond appropriately to any emergency situation. Contribute to the reduction of hazards in the environment, considering safety, security, theft or damage. Proactively identify additional activities in accordance with the role, which would increase postholder efficiency and the efficiency of the team; offer suggestions for improvement and implement agreed activities. Support the Trusts culture of collaborative, flexible cross-team working and commitment to delivering quality services and outcomes. Make use of opportunities for sharing good practice and learning. All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients. We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. Over reliance on AI-generated content in application forms is strongly discouraged and we will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.