Hard Services Engineering Manager
| Dyddiad hysbysebu: | 16 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Mawrth 2026 |
| Lleoliad: | RH10 9HA |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 89592 |
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Job Overview
-Ensure all Statutory and Mandatory elements of the contract and relevant standards are achieved
-Lead for all hard service disciplines across site
-To provide dedicated support to the Facilities Management team ensuring the highest standard of services are provided to the Thales client and customers
-Support the FM to improve and enhance stakeholder relationships
-Provide FM resilience across the Crawley site
-Optimise systems and processes to maximise efficiencies of teams and reduce energy consumption
To develop understanding of the contract commercial and deliverable frameworks as part of development
-Continual management of PPM and reactive tasks, ensuring tasks are completed in line with the agreed SLA and KPIs
-Operational and line management of the engineering team to ensure best productivity
-PDA training, development and auditing with on site team
-To drive & encourage 100% PDA usage
-Complete and maintain the training matrix for site engineers
-Lead on developing, supporting and mentoring engineers to maximise their potential
-Management of sub-contractros, ensuring they are booked in and works carried out in line with contractual requirements
Main Duties
-Management of additional sub-contractor work to ensure the scope of works is agreed and signed off, and arrange for quotes and works to be undertaken
-Ensure all Subcontractor RAMS are fully reviewed, recorded and permits are issued
-Ensure correct and complaint certifaction is uploaded, into Maximo, Sharepoint and site files as required
-Take a pro-active role in and engaging with clients, developing relationships with key stakeholders to ensure customer satisfaction is maximised
-Ensure all self-delivered and subcontractor activities are managed in line with Mitie's Safe systems of Work processes and policies, including the issuing of access permits and permits to work
-Assist the FM in producing monthly reports
-Support the implementation of the One team ethos across all service lines
-Input and support key projects and initiatives
-Take ownership of Mitie standards and health and safety across the teams
-Carry out monthly reviews, huddles and audits for hard services
-Enhance the service delivery model with cross functional working and team building
-Build and create a proactive customer focussed delivery model for all hard service contracts
-Ability to obtain, evaluate and challenge quotations from suppliers
-Lead on energy saving initiatives and constant improvements and provide input to the quarterly energy performance reviews
-Attend and represent Mitie in client meetings when required
-Report technical issues to contract Hard Service and Energy Lead and request support when needed
What we are looking for
-Experience in M&E industries
-Experience in dealing with various mechanical, electrical and specialist systems (liquid nitrogen, oxygen monitoring, compressed air)
-Experience in working with and managing a team of multi skilled engineers
-Water management experience desirable
-Mechanical Engineering qualification
-Strong customer care focus
-Health and Safety awareness and knowledge (IOSH Working Safely)
-Full and Clean driving Licence
-Able to work at heights
-Smart in appearance
-Able to process administration tasks associated with the role
-Committed, reliable and flexible
-Able to work as part of a team and to work on their own
-High levels of communication skills
-Ensure all Statutory and Mandatory elements of the contract and relevant standards are achieved
-Lead for all hard service disciplines across site
-To provide dedicated support to the Facilities Management team ensuring the highest standard of services are provided to the Thales client and customers
-Support the FM to improve and enhance stakeholder relationships
-Provide FM resilience across the Crawley site
-Optimise systems and processes to maximise efficiencies of teams and reduce energy consumption
To develop understanding of the contract commercial and deliverable frameworks as part of development
-Continual management of PPM and reactive tasks, ensuring tasks are completed in line with the agreed SLA and KPIs
-Operational and line management of the engineering team to ensure best productivity
-PDA training, development and auditing with on site team
-To drive & encourage 100% PDA usage
-Complete and maintain the training matrix for site engineers
-Lead on developing, supporting and mentoring engineers to maximise their potential
-Management of sub-contractros, ensuring they are booked in and works carried out in line with contractual requirements
Main Duties
-Management of additional sub-contractor work to ensure the scope of works is agreed and signed off, and arrange for quotes and works to be undertaken
-Ensure all Subcontractor RAMS are fully reviewed, recorded and permits are issued
-Ensure correct and complaint certifaction is uploaded, into Maximo, Sharepoint and site files as required
-Take a pro-active role in and engaging with clients, developing relationships with key stakeholders to ensure customer satisfaction is maximised
-Ensure all self-delivered and subcontractor activities are managed in line with Mitie's Safe systems of Work processes and policies, including the issuing of access permits and permits to work
-Assist the FM in producing monthly reports
-Support the implementation of the One team ethos across all service lines
-Input and support key projects and initiatives
-Take ownership of Mitie standards and health and safety across the teams
-Carry out monthly reviews, huddles and audits for hard services
-Enhance the service delivery model with cross functional working and team building
-Build and create a proactive customer focussed delivery model for all hard service contracts
-Ability to obtain, evaluate and challenge quotations from suppliers
-Lead on energy saving initiatives and constant improvements and provide input to the quarterly energy performance reviews
-Attend and represent Mitie in client meetings when required
-Report technical issues to contract Hard Service and Energy Lead and request support when needed
What we are looking for
-Experience in M&E industries
-Experience in dealing with various mechanical, electrical and specialist systems (liquid nitrogen, oxygen monitoring, compressed air)
-Experience in working with and managing a team of multi skilled engineers
-Water management experience desirable
-Mechanical Engineering qualification
-Strong customer care focus
-Health and Safety awareness and knowledge (IOSH Working Safely)
-Full and Clean driving Licence
-Able to work at heights
-Smart in appearance
-Able to process administration tasks associated with the role
-Committed, reliable and flexible
-Able to work as part of a team and to work on their own
-High levels of communication skills