Head of Homeless Services
| Dyddiad hysbysebu: | 16 Chwefror 2026 |
|---|---|
| Cyflog: | £45,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Chwefror 2026 |
| Lleoliad: | Liverpool, Merseyside |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | YMCA Together |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Head of Homeless Services
Location: Liverpool City Region, with travel across the North West
Salary: £45,000 per annum
Hours: 37.5 hours
Job Type: Permanent
Shortlisting: 25th Feb
Interviews: 4th March
Why this role would be great for you
If you’ve worked in the homelessness sector and are a caring and bold leader we’d love to hear from you. We’re looking for someone with loads of empathy, kindness and understanding of the people we work alongside, great leadership skills and a solid understanding of service operations.
What your week may look like
You will be responsible for the effective operational management of our Homeless Temporary Accommodation Services and contract management.
You will line manage the Service Managers at allocated sites and provide day to day support, management, and leadership within the organisation.
You will have overall responsibility for ensuring high-quality services are delivered, which meet KPI s and standards, so audits, checks and balances will be part of your week.
You will be reporting to the Director of Homeless Services.
You will spend time with the people we support and our frontline teams providing visible and effective leadership
What can we offer you
Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development.
For a full list of benefits see here: Careers Page | YMCA Together
The skills we are looking for
EXPERIENCE–
Experience of working in Homeless services
Experience of safeguarding
Experience of working with adults with support/mental health needs
Experience of working with people who use drugs and alcohol
Proven track record of successful development of schemes and projects
Experience of managing compliance against KPI’s
KNOWLEDGE
Specific knowledge of project management
Specific knowledge of quality standards
Knowledge of problem-solving techniques and decision-making practices.
Knowledge of interpreting information, data and research
SKILLS
Ability to support and develop services and staff teams
Creative thinking
Excellent interpersonal skills with a broad range of people
Highly effective communication
Administration skills
Computer literate in Microsoft Office
Confident in delivering presentations
Ability to develop best practice networks in caring for people who experience homelessness.
Ability to generate trust and credibility when working in a team and be reliable, approachable and discreet
Commitment to personal development and self-reflection
Supervision skills both on a one-to-one and in a group
BEHAVIOURS AND VALUES
Credible
Trustworthy and reliable
Ability to work within and have commitment to YMCA Together ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness
Energetic, dynamic and self-motivated.
What is a nice to have
Management qualification
Homelessness or Housing qualification
Experience of working within the field of homeless services
Experience of working in the charitable sector
Knowledge of current housing and health policies including the Care Act
Knowledge of:
Housing law, employment law, planning law, health and safety legislation and charity law
Knowledge of mental health policy and Mental Health Act/Mental Capacity Act
Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Location: Liverpool City Region, with travel across the North West
Salary: £45,000 per annum
Hours: 37.5 hours
Job Type: Permanent
Shortlisting: 25th Feb
Interviews: 4th March
Why this role would be great for you
If you’ve worked in the homelessness sector and are a caring and bold leader we’d love to hear from you. We’re looking for someone with loads of empathy, kindness and understanding of the people we work alongside, great leadership skills and a solid understanding of service operations.
What your week may look like
You will be responsible for the effective operational management of our Homeless Temporary Accommodation Services and contract management.
You will line manage the Service Managers at allocated sites and provide day to day support, management, and leadership within the organisation.
You will have overall responsibility for ensuring high-quality services are delivered, which meet KPI s and standards, so audits, checks and balances will be part of your week.
You will be reporting to the Director of Homeless Services.
You will spend time with the people we support and our frontline teams providing visible and effective leadership
What can we offer you
Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development.
For a full list of benefits see here: Careers Page | YMCA Together
The skills we are looking for
EXPERIENCE–
Experience of working in Homeless services
Experience of safeguarding
Experience of working with adults with support/mental health needs
Experience of working with people who use drugs and alcohol
Proven track record of successful development of schemes and projects
Experience of managing compliance against KPI’s
KNOWLEDGE
Specific knowledge of project management
Specific knowledge of quality standards
Knowledge of problem-solving techniques and decision-making practices.
Knowledge of interpreting information, data and research
SKILLS
Ability to support and develop services and staff teams
Creative thinking
Excellent interpersonal skills with a broad range of people
Highly effective communication
Administration skills
Computer literate in Microsoft Office
Confident in delivering presentations
Ability to develop best practice networks in caring for people who experience homelessness.
Ability to generate trust and credibility when working in a team and be reliable, approachable and discreet
Commitment to personal development and self-reflection
Supervision skills both on a one-to-one and in a group
BEHAVIOURS AND VALUES
Credible
Trustworthy and reliable
Ability to work within and have commitment to YMCA Together ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness
Energetic, dynamic and self-motivated.
What is a nice to have
Management qualification
Homelessness or Housing qualification
Experience of working within the field of homeless services
Experience of working in the charitable sector
Knowledge of current housing and health policies including the Care Act
Knowledge of:
Housing law, employment law, planning law, health and safety legislation and charity law
Knowledge of mental health policy and Mental Health Act/Mental Capacity Act
Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.