Debt Caseworker
| Dyddiad hysbysebu: | 16 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Mawrth 2026 |
| Lleoliad: | West Mids, UK |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Citizens Advice Dudley and Wolverhampton |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Debt Caseworker
Permanent Contract: 37hrs p/w (min 22.5 hrs) - £28,000-£31,000 p/a FTE –
This role is intended for an experienced debt adviser who is able to manage a debt caseload and work with a high degree of autonomy, acting as adviser, advocate and representative for clients. You will be responsible for achieving agreed targets and outcomes, while ensuring all work complies with Citizens Advice Quality Standards, the Money and Pensions Service (MaPS) Debt Advice Quality Framework, and Financial Conduct Authority (FCA) requirements.
Working with Us
• Our work is guided by our 4Cs values: Connect | Change | Compassionate | Committed.
• We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised.
• We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement.
• We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve.
• Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements.
• Salaries dependent on skills and experience.
• Hours as advertised per role, with flexibility considered where appropriate.
How to Apply
Visit: https://www.citizensadvicedudley.org/vacancies to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email: human.resources@dudleycabx.org
If you require any information in an alternative format, please let us know, we’re happy to help.
We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible
Permanent Contract: 37hrs p/w (min 22.5 hrs) - £28,000-£31,000 p/a FTE –
This role is intended for an experienced debt adviser who is able to manage a debt caseload and work with a high degree of autonomy, acting as adviser, advocate and representative for clients. You will be responsible for achieving agreed targets and outcomes, while ensuring all work complies with Citizens Advice Quality Standards, the Money and Pensions Service (MaPS) Debt Advice Quality Framework, and Financial Conduct Authority (FCA) requirements.
Working with Us
• Our work is guided by our 4Cs values: Connect | Change | Compassionate | Committed.
• We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised.
• We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement.
• We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve.
• Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements.
• Salaries dependent on skills and experience.
• Hours as advertised per role, with flexibility considered where appropriate.
How to Apply
Visit: https://www.citizensadvicedudley.org/vacancies to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email: human.resources@dudleycabx.org
If you require any information in an alternative format, please let us know, we’re happy to help.
We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible
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