Senior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance
| Dyddiad hysbysebu: | 13 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Chwefror 2026 |
| Lleoliad: | London, London, ec2v6dn |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 4771150_1771003484 |
Crynodeb
Senior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance
Up to £550 per day (Inside IR35)
South of London / Hybrid (1-2 days per week onsite)
6 Months
My client is a large International Consultancy who are hiring for a Senior Service Delivery Manager with excellent knowledge of ITIL, experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.
Key Requirements:
- Proven expertise in Service Delivery Management within large, complex environments
- Demonstrable experience of leading and managing teams of Service Delivery Managers (SDMs), partners and International delivery teams
- Excellent ITIL knowledge and understanding of ITIL processes
- CSAT and Service Relationship experience
- Proven experience of managing and delivering to SLAs
- Contract Management
- Excellent knowledge of Incident, Problem and Change Management principles and processes
- Ability to establish, foster and maintain a continuous Service Improvement culture
- Flexible approach towards hybrid working
- Eligibility for Security Clearance (SC)
Nice to have:
- Active Security Clearance (SC)
- ITIL certification
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