Hospitality Assistant - Manor House
| Posting date: | 13 February 2026 |
|---|---|
| Salary: | £12.6 per hour |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 14 March 2026 |
| Location: | Chippenham, SN14 7HX |
| Company: | Exclusive Hotels |
| Job type: | Permanent |
| Job reference: | exclusive/TP/230895/7432 |
Summary
Hospitality Assistant – The Manor House – Castle Combe
A Career in Hospitality Where Every Detail Tells a Story.
The Manor House, a part of the Exclusive Collection, is nestled in the storybook village of Castle Combe and combines timeless elegance with a Michelin-starred restaurant and a championship golf course. The Castle Inn, part of The Manor House estate, is a historic Cotswolds inn where relaxed dining meets warm, welcoming service. Together, they offer a heritage-rich setting where every detail is designed to create memorable experiences for guests.
You will join as a Hospitality Assistant, supporting the hotel team to deliver a smooth, friendly and professional guest journey. This entry-level role is ideal for someone who enjoys working with people, takes pride in excellent service and is looking for summer work in hospitality within a five-star environment.
• Competitive pay, plus service charge
• Great rates for stays across all our hotels
• Free meals while on duty
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts andperksthrough Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Ensuring the guest service is delivered to all guests and visitors to the property in line with our values.
- To assist in the set up of the department ensuring the department is fully prepared.
- To complete daily tasks assigned relevant to the department allocated.
- Ensuring the department is always properly maintained and cleaned to a high standard.
- To be aware and have an understanding of all relevant law and legislation with regards to food handling, storage, hygiene and health and safety for each department.
- When working in our Food and Beverage department proactively welcome and greet all guests to the Conference & Banqueting/Restaurants/Bar providing all guests with an exceptional food and beverage experience.
- When working in Front of House department provide an exceptional guest journey: check-in and check-out; escorting guests to their bedrooms and conducting a room orientation ;assisting with luggage and valet parking ;assisting with the switchboard and any guest service administrative tasks.
- When working in Housekeeping assist with the cleaning of public areas and bedrooms.
Person Specification
• Friendly and approachable manner with a genuine interest in guest service
•Strong communicationskills and confidence engaging with guests and colleagues
• Willingness to learn and develop within a luxury hospitality environment
• Good attention to detail and ability to follow procedures
• Reliable,punctualand professional in appearance and conduct
• Able to work as part of a team and independently whenrequired
• Comfortable working shifts, including weekends and bank holidays
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression and a culture where people who share our values can thrive. As an equal opportunities employer we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know. Apply today and start your hospitality career with Manor House.