Chronic Pain Team Administrator, Band 3
| Dyddiad hysbysebu: | 12 Chwefror 2026 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Chwefror 2026 |
| Lleoliad: | Gloucestershire, GL1 3NN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9318-26-0129 |
Crynodeb
- To book / request outpatient appointments within appropriate timescale under the direction of the Lead Co-ordinator and in collaboration with the Pathway Co-ordinator and the administration team. - To process appointment cancellations and offer patients new dates whilst observing patient waiting times. - Follow Consultant/Clinician instruction to ensure patients are appropriately booked for treatment or follow up appointments in accordance with Trust waiting time targets - To ensure the efficient booking of all clinic type appointments & procedure lists across the Chronic Pain Service, ensuring effective clinic utilisation in relation to capacity. Escalating to the Pathway Co-ordinator / Lead Co-ordinator when this is not achieved. - Contact patients with proposed clinic dates, amended dates and/or short notice appointments and negotiate alternatives if not aligned with patient choice. - To provide non-clinical advice effectively and empathetically to patients and their relatives. This includes exchanging information with patients and relatives on a variety of departmental issues and procedures, with kindness and compassion. This may include offering further / Additional appointments or choosing to recommend a rereferral - Provide patients with information surrounding the services that are available within the pain management service - Book translation and interpretation services for patients, when required and as appropriate, to ensure equal access to information and services - Support the Lead Co-ordinator in the training of new starters/less experienced staff - Ensure all Chronic pain referrals are dealt with appropriately and efficiently, escalating any queries or concerns to the Lead Co-ordinator /Management team or lead clinicians as required - Support the administration and sending of patient letters, including attachment of relevant documents and ensuring letters are shared between the appropriate clinical personnel as required. - Update / maintain information systems/spreadsheets to assist in the smooth running of the department in accordance with Trust policies - Appropriate management, Documentation and Escalation of telephone calls where the patient may become aggressive, upset or convey self-harm or suicidal intent. - Complete appropriate processes for patient written communication, as directed by requested by clinical staff and in line with service and trust process. - Highlight any issues / bottlenecks within the patient booking process to the Lead Co-ordinator, working collaboratively to identify and implement solutions. - Regularly inform the Lead Co-ordinator of progress and flag, as a matter of urgency, any issues relating to clinic capacity or booking delays due to internal or external factors, difficult queries from patients, etc - Sourcing and booking suitable of clinic rooms, including off site venues - Undertaking of Health and safety tasks such as carrying out and reporting of work place inspections in line with Health and safety requirements