Customer Services Assistant
| Dyddiad hysbysebu: | 12 Chwefror 2026 |
|---|---|
| Cyflog: | £25,081.00 bob blwyddyn |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 19 Chwefror 2026 |
| Lleoliad: | Ingatestone, Essex, CM4 0BQ |
| Cwmni: | Essex County Council |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | req21803_1770901223 |
Crynodeb
Customer Services Assistant
Fixed Term, Part Time
£25,081 per annum
Location: Ingatestone
Closing Date: 19th February 2026
Please note this vacancy is available as a fixed term contract or secondment opportunity for up to 6 months
Please note this is a part time position working 11.5 hours per week. The pro rata salary will be £7,795.45 per annum
Working Pattern
Every Saturday 9am to 5pm and Monday 3pm to 7pm
The Opportunity
The Customer Services Assistant will ensure a high level of customer service at Face to Face front-line locations across the County, working with a wide range of customers, volunteers, stakeholders and partners.
The role will welcome and interact with all customers and identify their individual needs, actively seeking to meet those needs to provide a quality service and enable customers to make full use of the facilities available.
As part of Customer Operations, the Face to Face Service provides a customer focused service through library locations across Essex. Face to Face Services also specifically includes Registration, Library and Coroners Service responsibilities.
Accountabilities
- Understand the needs of customers and deliver the best possible outcomes through exemplar customer service.
- Provide support and training to customers using information communications technology (ICT) equipment and software.
- Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information - including referral to other services as appropriate - in a timely fashion.
- Oversee and provide customers with guidance in the use of self-service equipment.
- Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role.
- Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities.
- Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation.
- Contribute to the compilation of statistical returns, and any other general administrative duties.
- Responsible for locking and unlocking, as necessary, acting as keyholder.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
The Experience You Will Bring
- Possess a European Computer Driving Licence or NVQ Level 2 in IT or equivalent ICT skills or demonstrably equivalent ability.
- Ability to work with a high level of speed and accuracy including experience of handling confidential and sensitive information.
- Experience of working with the public in a customer-orientated service. Understand the need to deliver a service that has our customers as the focus of activities.
- Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
- Experience in working in a busy customer facing environment and delivery high quality customer services across a large organisation.
- IT literate in MS office programmes and ability to learn to use in-house IT systems and processes quickly.
- Using own initiative and working effectively as part of a team to resolve problems and meet desired outcomes.
- Awareness of the services which public libraries, registration and coroners service currently offer to customers.