Patients Liaison Officer
| Dyddiad hysbysebu: | 12 Chwefror 2026 |
|---|---|
| Cyflog: | £35,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £35000.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Chwefror 2026 |
| Lleoliad: | Pinner, HA5 3EE |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A0083-26-0003 |
Crynodeb
Ensure all complaints are handled in an efficient, expedient and patientfocused way. Responsible for providing thepatientwith a professional, service at all times, whilst investigating and resolving complaints received by the medical centre and ensuring they are processed in a timely and accurate manner in accordance with The Pinns documented complaints process and procedure. Build and maintain a positive relationship withpatients, listen, probe and analyse all required information to investigate the case to determine the underlying needs of thepatient. Make and maintain appropriate records of all investigations. Ensure thatpatients are kept informed and expectations managed, and that all required complaint responses are made within appropriate timescales. Ensure that anypatientqueries following receipt of complaint acknowledgement letters are dealt with in an effective and positive manner. Provide technical assistance on complaint handling to the wider organisation when required. Maintain awareness of complaint handling best practice. Complete root cause analysis for all complaints that you handle, giving appropriate feedback to business areas as appropriate to promote our culture of continuous improvement. Contribute to any ad hoc projects or policy updates as required. Promote and embrace a culture of continuous improvement being open and proactive to improvements and carrying out improvements in line with the Pinn procedures. Demonstrate the Pinn values (mission statement) and appropriate behaviours. Any other reasonable management request. Point of contact for thePatientAssociation Building a presence for The Pinn (in line with the wishes of the partners) on social media Responding to reviews Working with system partner organisations and their teams including acute, community, social care and voluntary sector organisations. Promotes and attends Pinn Medical Centre events and conducts engagement work, including community engagement as agreed in advance with the Practice Manager and/or Partnership.