ASB Officer
| Dyddiad hysbysebu: | 12 Chwefror 2026 |
|---|---|
| Cyflog: | £27.04 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Pay Rate: £27.04 PAYE / £35.39 Umbrella |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Chwefror 2026 |
| Lleoliad: | North London, London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Neway International Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 1688453 |
Crynodeb
Neway International are seeking an ASB Officer to join our client based with the London Borough of Haringey.
Location: London Borough of Haringey
Hours: 36 hours per week
Start Date: asap
Working Pattern: Monday–Friday, 09:00–17:30
DBS Requirement: Yes
About the Client
The London Borough of Haringey is committed to creating safe, supportive, and well‑managed neighbourhoods. Their Tenancy Management service plays a key role in preventing and resolving anti‑social behaviour (ASB), supporting vulnerable residents, and ensuring communities feel safe and confident in their homes.
The Role
The ASB Officer will work alongside neighbourhood officers to intervene early, resolve ASB cases effectively, and support residents — particularly those who are vulnerable. You will lead on neighbour disputes, manage complex ASB cases, and develop strong partnerships with internal teams and external agencies to deliver holistic, preventative solutions.
This role also contributes to service improvement by shaping policies, procedures, and mediation approaches that enhance outcomes for tenants and leaseholders.
Key Responsibilities
Act as a source of expertise on ASB legislation, policy, intervention tools, and mediation.
Manage a caseload of complex ASB and nuisance cases, ensuring timely and effective resolution.
Work jointly with Haringey’s Community Safety Team on serious ASB matters.
Develop and maintain robust ASB processes, policies, and resident‑focused information (leaflets, website content, social media updates).
Provide prompt, accurate, and courteous responses to residents, representatives, and partner agencies.
Draft responses to complaints, enquiries, and correspondence for senior staff.
Maintain accurate case records and ensure documents are uploaded promptly.
Use customer feedback to improve service delivery and enhance resident satisfaction.
Keep up to date with legislation, regulatory requirements, and best practice in ASB management.
Build strong working relationships with internal teams such as Income Management, Property Services, Housing Demand, and Resident Engagement.
Liaise with Resident Associations, Leaseholder groups, advocates, and external agencies.
Represent the service at meetings, including occasional out‑of‑hours commitments.
Contribute to performance monitoring, reporting, and continuous improvement.
Uphold Haringey Council’s values, customer commitments, and equality standards.
Candidate Requirements
Degree‑level education or equivalent experience in housing services.
In‑depth knowledge of ASB law, public sector ASB issues, and enforcement tools.
Experience managing ASB complaints, investigations, and enforcement actions.
Strong understanding of vulnerability and safeguarding.
Previous customer service experience with a commitment to excellent service delivery.
Ability to write clear, accurate reports and analyse information from multiple sources.
Excellent verbal and written communication skills.
Ability to develop policies and procedures collaboratively.
Strong problem‑solving skills and ability to manage complex situations.
Ability to prioritise workload effectively and work independently.
Experience working with partner agencies to deliver positive outcomes.
High standard of IT literacy, including use of case management systems.
Commitment to equality, diversity, and inclusive service provision.
Full driving licence desirable.
Location: London Borough of Haringey
Hours: 36 hours per week
Start Date: asap
Working Pattern: Monday–Friday, 09:00–17:30
DBS Requirement: Yes
About the Client
The London Borough of Haringey is committed to creating safe, supportive, and well‑managed neighbourhoods. Their Tenancy Management service plays a key role in preventing and resolving anti‑social behaviour (ASB), supporting vulnerable residents, and ensuring communities feel safe and confident in their homes.
The Role
The ASB Officer will work alongside neighbourhood officers to intervene early, resolve ASB cases effectively, and support residents — particularly those who are vulnerable. You will lead on neighbour disputes, manage complex ASB cases, and develop strong partnerships with internal teams and external agencies to deliver holistic, preventative solutions.
This role also contributes to service improvement by shaping policies, procedures, and mediation approaches that enhance outcomes for tenants and leaseholders.
Key Responsibilities
Act as a source of expertise on ASB legislation, policy, intervention tools, and mediation.
Manage a caseload of complex ASB and nuisance cases, ensuring timely and effective resolution.
Work jointly with Haringey’s Community Safety Team on serious ASB matters.
Develop and maintain robust ASB processes, policies, and resident‑focused information (leaflets, website content, social media updates).
Provide prompt, accurate, and courteous responses to residents, representatives, and partner agencies.
Draft responses to complaints, enquiries, and correspondence for senior staff.
Maintain accurate case records and ensure documents are uploaded promptly.
Use customer feedback to improve service delivery and enhance resident satisfaction.
Keep up to date with legislation, regulatory requirements, and best practice in ASB management.
Build strong working relationships with internal teams such as Income Management, Property Services, Housing Demand, and Resident Engagement.
Liaise with Resident Associations, Leaseholder groups, advocates, and external agencies.
Represent the service at meetings, including occasional out‑of‑hours commitments.
Contribute to performance monitoring, reporting, and continuous improvement.
Uphold Haringey Council’s values, customer commitments, and equality standards.
Candidate Requirements
Degree‑level education or equivalent experience in housing services.
In‑depth knowledge of ASB law, public sector ASB issues, and enforcement tools.
Experience managing ASB complaints, investigations, and enforcement actions.
Strong understanding of vulnerability and safeguarding.
Previous customer service experience with a commitment to excellent service delivery.
Ability to write clear, accurate reports and analyse information from multiple sources.
Excellent verbal and written communication skills.
Ability to develop policies and procedures collaboratively.
Strong problem‑solving skills and ability to manage complex situations.
Ability to prioritise workload effectively and work independently.
Experience working with partner agencies to deliver positive outcomes.
High standard of IT literacy, including use of case management systems.
Commitment to equality, diversity, and inclusive service provision.
Full driving licence desirable.