Care Navigator
| Dyddiad hysbysebu: | 11 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Chwefror 2026 |
| Lleoliad: | Nottingham, NG5 5EB |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A2030-26-0001 |
Crynodeb
JOB SUMMARY The Care Navigator provides essential administrative and patient-facing support to GPs, Managers, and Health Professionals. Responsibilities include managing correspondence, processing referrals, maintaining patient records, handling appointment requests, and contributing to the efficient operation of the practice. CORE RESPONSIBILITIES 1. General Administrative Support Provide administrative support including typing letters, reports, referrals and memorandums. Maintain accurate filing and administrative systems. Retrieve medical records and assist with insurance/medical reports. Organise workload using clinical system tasks and workflows. Gather statistics, generate reports, and record minutes of meetings. Handle photocopying, scanning, mail handling, and general tasks. 2. Patient Records, Data Management and Clinical Systems Process patient registrations, deductions and amendments. Input data accurately into patient healthcare records. Scan correspondence and allocate workflow correctly. Manage patient results and follow-up communication. Maintain recall systems for chronic disease management. Perform Read Coding to support clinical registers. Administer CRS, tasking, and other NHS digital systems. 3. Appointments, Triage Support and Communication Process appointment requests across all access routes. Make clinical bookings, referrals and hospital admissions. Support total triage administration. Answer incoming calls and manage queries. Welcome and assist patients and visitors. Act as a chaperone when required. 4. Team Support and Practice Operations Provide absence cover for admin and reception colleagues. Support practice wide service delivery and shared learning. Assist with opening and closing procedures. Support enhanced services and contractual requirements. 5. External Liaison Liaise with external agencies including community teams, coroners, funeral directors, medical examiners and registration offices. Work with Care Coordinators to support population health and IIF. GOVERNANCE AND PROFESSIONAL STANDARDS Maintain confidentiality of all patient and practice information. Follow Health and Safety procedures including infection control. Support equality, diversity and patient rights. Participate in audits, quality improvement and training. Communicate effectively with colleagues, patients and external partners. PERSONAL DEVELOPMENT Participate in mandatory training and role specific development. Engage in annual appraisal and meet development objectives. Maintain and update personal skills and knowledge.