Assistant Practice Manager

Dyddiad hysbysebu:	11 Chwefror 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	04 Ebrill 2026
Lleoliad:	Bearwood, B67 5BP
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A5283-22-4027

Crynodeb

JOB DESCRIPTION JOB TITLE: ASSISTANT PRACTICE MANAGER REPORTS TO: PRACTICE MANAGER HOURS: Full time Job Summary: The Assistant Practice Manager reports directly to the Practice Manager, deputises for them in their absence and is responsible for supporting them in ensuring the smooth daily running of the practice. The Assistant Practice Manager has line management responsibility for the Practice Secretary, Reception staff, Prescription clerks and the wider administrative team. This job description is not an exhaustive list of duties and the post holder may be called upon by the Practice Manager or Partners to take on additional duties commensurate with their position in the practice, the position does require an acceptance of being a trouble-shooter within the practice using experience to inform support offered to colleagues. Job Responsibilities: Organisational Responsibilities: The post holder will assume responsibility for the day to day GP rota, setting up the clinical appointment system, arranging cover for annual and study leave. Booking external locum as required under guidance of the partners. Manage GP leave requests flagging up potential cover issues to the partners in a timely manner. The post holder will deputise for the practice secretary when they are on leave, ensuring that essential work continues until their return. This should include any urgent referrals and incoming communication, but still allow for own work to be completed as far as possible. The post holder will assume the lead administration role, supporting clinicians, in the delivery of specified enhanced services, ensuring we meet the requirements of the service specifications and maintenance of required audit trail and compliance information. The post holder will lead all work to maximise practice achievement within QOF and other enhanced services and work with senior colleagues to address any concerns as they arise. Work alongside the Practice Manager and Reception Staff to arrange repairs and maintenance of the practice building both proactively and responsively. Convene meetings with the partnership & managers, prepare timely agendas and ensure distribution of minutes as necessary. Develop practice protocols and procedures, review and update as required Assist in the management of health and safety and infection control. Assist in the preparation of CQC readiness. Information and Technology The post holder will be the practice administrator for the clinical system and as coordinator for managing smartcard access where necessary. To be the first point of contact when there are upgrades or repairs scheduled. Train and support staff in safe and effective use of the clinical system and other software programmes. The Assistant Practice Manager will ensure that read codes are correctly utilised and work with the Practice Manager and Partners to develop and adapt electronic templates to better manage read coding. The post holder will understand the claims processes (monthly, quarterly and annual) and in the absence of the Practice Manager be able to extract data using searches and audits transferring validated data to the relevant claims system. Be aware of the automatic extraction systems that are operating and be able to access and validate data before closing dates (MSDi, CQRS, Immform). Develop and maintain an equipment log for the practice that clearly defines what is owned by the practice and CSU equipment including equipment serial numbers. Develop protocols for the GP Links and Clinical System and deliver training alongside these so that the wider reception and administration team understand background functions. Responsibilities for Human Resources Directly manage administration and clerical staff on a day to day basis. Oversee the planning, allocation and monitoring of work. To be directly involved in disciplinary, grievance and equality issues where it concerns a member of the administrative team. To be directly involved in all levels of recruitment and retention of administrative staff. Take responsibility, in conjunction with the Practice Manager, for induction and appraisal of all administrative staff. Proactively schedule and deliver training to the administration team. To assume primary responsibility for the annual leave planner this will involve authorising staff leave and absences To be a first point of contact for the Reception Supervisor when there are rota issues, assisting them in reorganising available staff to maintain necessary cover in line with patients demand. In conjunction with the Reception Supervisor encourage all staff to be flexible when covers requests are made in line with their contracts of employment and ensure cover is arranged in an equal and fair manner. In conjunction with the Reception Supervisor oversee daily monitoring of H&S and Infection Control in line with practice policies, monitoring itself can be delegated to suitable staff/team Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage patient complaints and insurance claims Job Description This job description will be subject to discussion and review on an annual basis within the appraisal process.