Resident Liaison Officer
| Posting date: | 11 February 2026 |
|---|---|
| Salary: | £28,000 to £34,000 per year |
| Hours: | Full time |
| Closing date: | 13 March 2026 |
| Location: | Slough, Berkshire |
| Remote working: | On-site only |
| Company: | Thomas Gray Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Resident Liaison Officer (Planned Works)
We are looking for a proactive and customer-focused Resident Liaison Officer (RLO) to support residents during planned maintenance and improvement works.
You will act as the key point of contact for residents, ensuring clear communication, managing appointments, handling enquiries, and helping to deliver a positive resident experience throughout the works.
Key Responsibilities
• Act as the main liaison between residents, site teams, and clients
• Schedule appointments and manage access/non-access using a job management system
• Prepare and issue resident communications (letters, newsletters, updates)
• Respond to resident enquiries and provide timely updates on works
• Record resident interactions and satisfaction scores accurately
• Identify and report property condition or welfare concerns when visiting homes
• Support compliance with Social Housing Consumer Standards
• Work collaboratively with internal teams, contractors, and stakeholders
About You
• Strong customer service background, ideally in a fast-paced environment
• Previous experience in a Resident Liaison Officer or similar resident-facing role
• Confident communicator with excellent interpersonal skills
• Well organised, IT literate, and detail-oriented
• Empathetic, professional, and solutions-focused
What's on Offer
• Full training and ongoing support
• Friendly and supportive working environment
• Opportunities for development and career progression
We are looking for a proactive and customer-focused Resident Liaison Officer (RLO) to support residents during planned maintenance and improvement works.
You will act as the key point of contact for residents, ensuring clear communication, managing appointments, handling enquiries, and helping to deliver a positive resident experience throughout the works.
Key Responsibilities
• Act as the main liaison between residents, site teams, and clients
• Schedule appointments and manage access/non-access using a job management system
• Prepare and issue resident communications (letters, newsletters, updates)
• Respond to resident enquiries and provide timely updates on works
• Record resident interactions and satisfaction scores accurately
• Identify and report property condition or welfare concerns when visiting homes
• Support compliance with Social Housing Consumer Standards
• Work collaboratively with internal teams, contractors, and stakeholders
About You
• Strong customer service background, ideally in a fast-paced environment
• Previous experience in a Resident Liaison Officer or similar resident-facing role
• Confident communicator with excellent interpersonal skills
• Well organised, IT literate, and detail-oriented
• Empathetic, professional, and solutions-focused
What's on Offer
• Full training and ongoing support
• Friendly and supportive working environment
• Opportunities for development and career progression