Patient Services Advisor
| Dyddiad hysbysebu: | 10 Chwefror 2026 |
|---|---|
| Cyflog: | £24,050.00 i £24,850.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24050.00 - £24850.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Chwefror 2026 |
| Lleoliad: | Hereford, HR2 7XT |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | S0001-26-0010 |
Crynodeb
To show high standards as a Patient Services Advisor. To be courteous, friendly, helpful and professional at all times to the patients. To present an efficient service to the patients both face to face and on the telephone. To maintain a smooth running reception area by undertaking your tasks promptly and efficiently. You are the most important member of staff - you are the first point of contact - it is up to you to sell your surgery to the patients. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Maintenance of the highest level of patient, surgery and staff confidentiality is essential at all times. MAJOR DUTIES AND RESPONSIBILITIES OF THE POST Reception Duties 1. To receive requests (verbal and electronic) for appointments and services efficiently using practice systems and external support services. Signposting patients to other more suitable services as appropriate. 2. Monitor flow of patients into consulting rooms and treatment rooms. 3. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed. 4. Advise patients of relevant charges for private services; accept payment and issue receipts for the same. 5. Respond to all queries and requests from patients and other visitors. 6. Enter requests for home visits into the computerised appointment book and include any relevant information and refer to the Duty Team. 7. Accept requests for prescriptions in person, via email and text services, making sure you record the details accurately and inform the patient of the processing and collection procedure. 8. Contact patients and external agencies as requested by members of the Primary HealthCare Team. 9. Action requests for ambulance transportation for eligible patients. 10. Ensure waiting areas are kept neat and tidy at all times. 11. Gathering and recording of health information data as set by NHS contracts. 12. Be flexible and adaptable within the role of patient services advisor to encompass all aspects of the position. 13. To provide cover for members of the patient services team during periods of sickness and annual leave changing shifts where necessary. 14. To be willing to undertake any training as determined by the Practice Management Team. * A full Job Description & Person Specification is attached to this advert *