Lead Service Manager
| Dyddiad hysbysebu: | 10 Chwefror 2026 |
|---|---|
| Cyflog: | £66,229 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | New entrants to the Civil Service will start their role on the salary band minimum: £66, 229 for London Roles. You may be eligible for an additional Recruitment and Retention allowance, pending a Capability and Skills Assessment, with a value of up to £11,300. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mawrth 2026 |
| Lleoliad: | Croydon, London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 448129 |
Crynodeb
As a Lead Service Manager, your day-to-day responsibilities will be to:
Deliver exceptional customer service by ensuring Enterprise Services teams and suppliers consistently meet high standards and foster a culture of customer satisfaction.
Manage supplier relationships by selecting appropriate partners, agreeing delivery approaches, and making informed decisions on cost optimisation and financial performance.
Engage senior stakeholders effectively to maintain alignment, resolve challenges, and act as the primary escalation point, invoking risk processes when necessary.
Drive continuous improvement by maintaining awareness of projects and change programmes, ensuring service integrity while implementing initiatives that enhance customer experience.
Represent customers in service readiness reviews by identifying and managing service risks, ensuring readiness for new services and smooth transitions.
Lead and develop teams by building strong partnerships across the technology organisation, mentoring and line managing colleagues, and supporting succession planning.
You will also be expected to mentor more junior members of the Service Management community, taking online management responsibilities, if required. Additionally you will participate and support collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
Deliver exceptional customer service by ensuring Enterprise Services teams and suppliers consistently meet high standards and foster a culture of customer satisfaction.
Manage supplier relationships by selecting appropriate partners, agreeing delivery approaches, and making informed decisions on cost optimisation and financial performance.
Engage senior stakeholders effectively to maintain alignment, resolve challenges, and act as the primary escalation point, invoking risk processes when necessary.
Drive continuous improvement by maintaining awareness of projects and change programmes, ensuring service integrity while implementing initiatives that enhance customer experience.
Represent customers in service readiness reviews by identifying and managing service risks, ensuring readiness for new services and smooth transitions.
Lead and develop teams by building strong partnerships across the technology organisation, mentoring and line managing colleagues, and supporting succession planning.
You will also be expected to mentor more junior members of the Service Management community, taking online management responsibilities, if required. Additionally you will participate and support collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.