Technical Support Assistant
| Dyddiad hysbysebu: | 10 Chwefror 2026 |
|---|---|
| Cyflog: | £25,633.92 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Mawrth 2026 |
| Lleoliad: | Hailsham, East Sussex |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Wealden District Council |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | H2011 |
Crynodeb
Do you have an interest in Building Control?
The East Sussex Building Control Partnership exists to protect the health and safety of people within in the built environment. We are the first port of contact for Building Control Customers (Residential/Professional) within the Partnering Authorities of Wealden, Eastbourne, Rother & Hastings.
Who are we looking for?
We are looking for a new friendly, self-motivated, team member with a flexible approach and exceptional customer service skills.
As the Partnership is in direct competition with the private sector, you will promote the Building Control service through a positive, professional and friendly manner whilst upholding Wealden council’s values.
What will the role involve?
You will receive a high-volume of calls throughout the day whilst multi-tasking a variety of administrative tasks.
As a Technical Support Assistant, you will provide support to new, existing and prospective customers by utilising specialised knowledge regarding the regulations surrounding the construction process.
A key function is to provide administrative and clerical support to the Building Control Inspectors, plan checkers and departmental management team.
Please refer to the attached Job description for further information.
What skills, knowledge and abilities do you require for the role?
Essential:
· Experience in a high-pressured working environment.
· Considerable experience working in an office environment.
· Capability to effectively manage multiple work tasks, whilst answering incoming calls.
· Strong attention to detail with self-motivation to complete a job accurately.
· A flexible approach to working arrangements.
· Ability to work independently or as part of a team.
· Willingness and ability to quickly learn new tasks.
· Provides a high quality, consistent, customer-focused service, even in high demand periods.
· Good organisational skills.
· Friendly personality who enjoys dealing with telephone enquiries.
· Provides a “Can-do” attitude.
· A good level of educational attainments e.g. GCSE grade C (or above grade 4) or above in Maths and English (or equivalent qualification).
Desirable:
· Knowledge and experience of working within a Building Control environment.
· Customer Service Experience.
· Knowledge & experience of working within a Local Authority organisation.
· Knowledge & experience with Microsoft packages.
· Experience with Mastergov, MiCollab, Ignite and Adelante.
· Knowledge of Building Control practices.
· Experience of working with targets (KPIs)
What do we offer?
- Competitive salary & pension scheme.
- Incremental progression subject to satisfactory performance.
- A friendly, supportive team.
- Opportunities for continuing professional development.
- Hybrid working.
For more information
For more information and an informal chat about opportunities please contact Human Recources to arrange a conversation with Christopher Wears - Building Control Administration Manager.
About Wealden
Wealden District Council is a future‑focused organisation committed to safeguarding children and vulnerable adults, and we expect all employees and volunteers to share this responsibility. We are proud to maintain a diverse workforce and inclusive environment where individuality is valued, and all applications are assessed on merit. As a Disability Confident Employer, we ensure fair and accessible recruitment, offer workplace adjustments, and guarantee an interview to disabled applicants who meet the essential criteria.
We also hold the Gold Standards Award for employee wellbeing, reflecting our dedication to supporting our people to thrive. At Wealden District Council, inclusion, wellbeing and equal opportunity are central to who we are and how we work.
Ethical Use of AI in Applications
We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements.
AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.
The East Sussex Building Control Partnership exists to protect the health and safety of people within in the built environment. We are the first port of contact for Building Control Customers (Residential/Professional) within the Partnering Authorities of Wealden, Eastbourne, Rother & Hastings.
Who are we looking for?
We are looking for a new friendly, self-motivated, team member with a flexible approach and exceptional customer service skills.
As the Partnership is in direct competition with the private sector, you will promote the Building Control service through a positive, professional and friendly manner whilst upholding Wealden council’s values.
What will the role involve?
You will receive a high-volume of calls throughout the day whilst multi-tasking a variety of administrative tasks.
As a Technical Support Assistant, you will provide support to new, existing and prospective customers by utilising specialised knowledge regarding the regulations surrounding the construction process.
A key function is to provide administrative and clerical support to the Building Control Inspectors, plan checkers and departmental management team.
Please refer to the attached Job description for further information.
What skills, knowledge and abilities do you require for the role?
Essential:
· Experience in a high-pressured working environment.
· Considerable experience working in an office environment.
· Capability to effectively manage multiple work tasks, whilst answering incoming calls.
· Strong attention to detail with self-motivation to complete a job accurately.
· A flexible approach to working arrangements.
· Ability to work independently or as part of a team.
· Willingness and ability to quickly learn new tasks.
· Provides a high quality, consistent, customer-focused service, even in high demand periods.
· Good organisational skills.
· Friendly personality who enjoys dealing with telephone enquiries.
· Provides a “Can-do” attitude.
· A good level of educational attainments e.g. GCSE grade C (or above grade 4) or above in Maths and English (or equivalent qualification).
Desirable:
· Knowledge and experience of working within a Building Control environment.
· Customer Service Experience.
· Knowledge & experience of working within a Local Authority organisation.
· Knowledge & experience with Microsoft packages.
· Experience with Mastergov, MiCollab, Ignite and Adelante.
· Knowledge of Building Control practices.
· Experience of working with targets (KPIs)
What do we offer?
- Competitive salary & pension scheme.
- Incremental progression subject to satisfactory performance.
- A friendly, supportive team.
- Opportunities for continuing professional development.
- Hybrid working.
For more information
For more information and an informal chat about opportunities please contact Human Recources to arrange a conversation with Christopher Wears - Building Control Administration Manager.
About Wealden
Wealden District Council is a future‑focused organisation committed to safeguarding children and vulnerable adults, and we expect all employees and volunteers to share this responsibility. We are proud to maintain a diverse workforce and inclusive environment where individuality is valued, and all applications are assessed on merit. As a Disability Confident Employer, we ensure fair and accessible recruitment, offer workplace adjustments, and guarantee an interview to disabled applicants who meet the essential criteria.
We also hold the Gold Standards Award for employee wellbeing, reflecting our dedication to supporting our people to thrive. At Wealden District Council, inclusion, wellbeing and equal opportunity are central to who we are and how we work.
Ethical Use of AI in Applications
We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements.
AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.
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