Customer Accounts Administrator
| Dyddiad hysbysebu: | 10 Chwefror 2026 |
|---|---|
| Cyflog: | £12.82 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £25,000 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mawrth 2026 |
| Lleoliad: | Worcester, Worcestershire, WR1 2PQ |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 4769641_1770722976 |
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Your new company
Hays are pleased to be working with this growing Droitwich organisation who are on the lookout for the right candidate to join them and start immediately.
Your new role
- Preparing and issuing customer contracts to enable the start of billing
- Supporting a seamless customer journey, including the creation of tailored payment schedules
- Responding promptly to customer enquiries and maintaining accurate records in Salesforce
- Collaborating with internal departments to resolve customer issues efficiently and courteously
- Managing cancellations, updating customer accounts, and generating final invoices
- Handling refund requests and maintaining clear communication with customers
- Processing promotional offers by verifying customer eligibility and updating internal systems
- Assessing and processing buyout eligibility for new customers
- Assisting the Credit Controller with payment chasing and arranging payment plans when required
- Providing support across other departmental tasks as needed
- Addressing issues proactively and in alignment with company values
- Updating customer accounts in compliance with GDPR requirements
- Taking payments over the phone and ensuring accounts are updated accurately
What you'll need to succeed
This is a customer-facing role, so you will display good customer service skills, by being professional and a clear communicator dealing with customer account queries via phone/email. You will be required to work as a team and collaborate with other departments to ensure queries are resolved fast and efficiently. The ideal candidate will have experience within a similar position, and be able to demonstrate an understanding of the role. You will also be required to log accurate notes within Salesforce, so good IT skills are essential.
What you'll get in return
- Hybrid work with 2 days in the office per week (once training has been completed).
- Free parking on site
- Friendly team environment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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