Health Care Support Worker / Customer Care Officer
| Dyddiad hysbysebu: | 10 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £26,240 - £27,928 per annum pro rata incl HCAS |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 12 Mawrth 2026 |
| Lleoliad: | Redhill, RH1 6BD |
| Cwmni: | CNWL NHS Foundation Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 7778742/333-D-SH-0419 |
Crynodeb
A Vacancy at Central and North West London NHS Foundation Trust.
We are looking for a compassionate and motivated Health Care Support Worker (HCSW) to join our Sexual Health & HIV team atEarnsdale Clinic, Redhill, Surreyon a6-month fixed-term contractto cover maternity leave.
This is a varied role within a friendly multidisciplinary team, supporting the delivery of high-quality sexual and reproductive health care to a diverse patient population. Duties will include delivering independent asymptomatic clinics, chaperoning, microscopy and administrative support.
Essential criteria:
• Phlebotomy competency(essential due to the fixed-term nature of the role)
• Excellent communication and interpersonal skills
• Ability to work both independently and as part of a team
This is a great opportunity to gain experience in a specialist sexual health service and make a meaningful contribution to patient care.
• The post holder will support the multidisciplinary team, working under the supervision of registered nurses.
• Register Patients onto the clinical system and perform administrative tasks associated with clinical services they will assist patients through the clinic,
• Chaperone doctors and nurses.
• Carry out venepuncture
• Manage asymptomatic male and female patients through the service, screen for sexually transmitted infections including HIV.
• The post holder will keep the material resources of the clinic well stocked and in good order.
• Establish and maintain communication with people on routine and operational matters.
• Contributes to own personal development.
• Assist in maintaining own and other health, safety and security.
• Assist in maintaining and developing services.
• Ensure own actions help to maintain quality
• Ensure own actions support equality, diversity and rights.
We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.
Providing top quality care depends on our ability to employ the best people.
We’re always looking torecruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverserange of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.
• Establish and maintain communication with people on routine and operational matters.
• Communicates clearly with people at an appropriate level and pace.
• Calls patients into clinical room and explains testing and examination procedure.
• Collects samples for Chlamydia and Gonorrhoea testing and performs urinalysis and pregnancy testing with associated reading, recording and reporting of results.
• Offers the on the spot self administered STI tests Performs Venepuncture for sexually transmitted infections and routine blood tests.
• Manages asymptomatic male and female patients through the clinic providing sexual health screening including blood tests for HIV and Syphilis.
• Able to triage patients and refer patients that they are unable to manage to the nurse or doctor or signpost the patient to the next available appropriate clinical session.
• Processes routine samples by labelling, recording and storing appropriately.
• Aware of the equal entitlement to confidentiality due to under 16 years that attend the service.
• Raise awareness of testing for sexually transmitted infections and treatment service with a particular emphasis on vulnerable or risk communities within the area.
• Provide information, advice, support and guidance to 18-24 year olds on sexual health matter.
• Actively listens and observes behaviours and responds supportively.
• Is able to check patients pulse, blood pressure and temperature.
• Call for help in an emergency and acts to contain risk.
• Checks information from others and confirms accuracy e.g. patient’s identity details.
• Completes paper and electronic records correctly.
• Interact with patients in the age group less than 18 years taking into consideration their different needs and concerns.
• Discuss complex and sensitive issues of sexually transmitted infections and associated conditions with a range of clinical and non clinical staff and patients.
• Distribute condoms to patients as part of the local condoms schemes.
• Handles and uses stores, equipment and materials safely.
• Assists in maintaining a safe work environment, reporting any issues that present a risk.
• To be aware of CNWL NHS Trust procedure regarding safeguarding adults and children.
• To comply with CNWL NHS Trust safeguarding policies and local standard operational procedures..
• Carries out tasks related to evaluation of service when asked.
• Understand own position and role in the team and who to go to for support.
• Prepares examination rooms daily by replenishing supplies and cleaning equipment.
• Sets and clears trolleys for examinations and Procedures.
• Acts as patient’s chaperone, when required, for doctors and nurses during examinations and procedures providing privacy and dignity.
• Observes patients’ right to confidentiality specifically in relation to contraception and sexual health.
This advert closes on Friday 13 Feb 2026
We are looking for a compassionate and motivated Health Care Support Worker (HCSW) to join our Sexual Health & HIV team atEarnsdale Clinic, Redhill, Surreyon a6-month fixed-term contractto cover maternity leave.
This is a varied role within a friendly multidisciplinary team, supporting the delivery of high-quality sexual and reproductive health care to a diverse patient population. Duties will include delivering independent asymptomatic clinics, chaperoning, microscopy and administrative support.
Essential criteria:
• Phlebotomy competency(essential due to the fixed-term nature of the role)
• Excellent communication and interpersonal skills
• Ability to work both independently and as part of a team
This is a great opportunity to gain experience in a specialist sexual health service and make a meaningful contribution to patient care.
• The post holder will support the multidisciplinary team, working under the supervision of registered nurses.
• Register Patients onto the clinical system and perform administrative tasks associated with clinical services they will assist patients through the clinic,
• Chaperone doctors and nurses.
• Carry out venepuncture
• Manage asymptomatic male and female patients through the service, screen for sexually transmitted infections including HIV.
• The post holder will keep the material resources of the clinic well stocked and in good order.
• Establish and maintain communication with people on routine and operational matters.
• Contributes to own personal development.
• Assist in maintaining own and other health, safety and security.
• Assist in maintaining and developing services.
• Ensure own actions help to maintain quality
• Ensure own actions support equality, diversity and rights.
We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.
Providing top quality care depends on our ability to employ the best people.
We’re always looking torecruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverserange of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.
• Establish and maintain communication with people on routine and operational matters.
• Communicates clearly with people at an appropriate level and pace.
• Calls patients into clinical room and explains testing and examination procedure.
• Collects samples for Chlamydia and Gonorrhoea testing and performs urinalysis and pregnancy testing with associated reading, recording and reporting of results.
• Offers the on the spot self administered STI tests Performs Venepuncture for sexually transmitted infections and routine blood tests.
• Manages asymptomatic male and female patients through the clinic providing sexual health screening including blood tests for HIV and Syphilis.
• Able to triage patients and refer patients that they are unable to manage to the nurse or doctor or signpost the patient to the next available appropriate clinical session.
• Processes routine samples by labelling, recording and storing appropriately.
• Aware of the equal entitlement to confidentiality due to under 16 years that attend the service.
• Raise awareness of testing for sexually transmitted infections and treatment service with a particular emphasis on vulnerable or risk communities within the area.
• Provide information, advice, support and guidance to 18-24 year olds on sexual health matter.
• Actively listens and observes behaviours and responds supportively.
• Is able to check patients pulse, blood pressure and temperature.
• Call for help in an emergency and acts to contain risk.
• Checks information from others and confirms accuracy e.g. patient’s identity details.
• Completes paper and electronic records correctly.
• Interact with patients in the age group less than 18 years taking into consideration their different needs and concerns.
• Discuss complex and sensitive issues of sexually transmitted infections and associated conditions with a range of clinical and non clinical staff and patients.
• Distribute condoms to patients as part of the local condoms schemes.
• Handles and uses stores, equipment and materials safely.
• Assists in maintaining a safe work environment, reporting any issues that present a risk.
• To be aware of CNWL NHS Trust procedure regarding safeguarding adults and children.
• To comply with CNWL NHS Trust safeguarding policies and local standard operational procedures..
• Carries out tasks related to evaluation of service when asked.
• Understand own position and role in the team and who to go to for support.
• Prepares examination rooms daily by replenishing supplies and cleaning equipment.
• Sets and clears trolleys for examinations and Procedures.
• Acts as patient’s chaperone, when required, for doctors and nurses during examinations and procedures providing privacy and dignity.
• Observes patients’ right to confidentiality specifically in relation to contraception and sexual health.
This advert closes on Friday 13 Feb 2026
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.