Fulfilment and Logistics Operations Specialist
| Dyddiad hysbysebu: | 09 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Mawrth 2026 |
| Lleoliad: | Hammersmith, W6 7JP |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Get Staffed Online Recruitment Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ENH-6897-2 |
Crynodeb
Fulfilment and Logistics Operations Specialist
Role purpose
Own day-to-day fulfilment and logistics operations across all e-commerce channels, acting as the single internal point of coordination for the 3PL/warehouses, carriers and inbound logistics partners. This role protects service levels and stock integrity by ensuring accurate inbound receiving, strong inventory controls, and on-time dispatch across Website (Shopify), Amazon and TikTok Shop (and other channels as introduced).
The role supports Customer Service and Marketplace Executives by investigating fulfilment-related issues and providing evidence and recommended resolution options. Customer communication remains owned by Customer Service and/or Marketplace Executives.
This role does not offer sponsorship, you must have the legal right to work in the UK without the requirement of sponsorship.
Key accountabilities
3PL / warehouse management and coordination
- Act as the primary internal point of contact for the 3PL/warehouses, ensuring clear ownership, consistent communication, and timely review of delivery reports.
- Manage daily dispatch performance across all channels (cut-offs, tracking uploads, exceptions).
- Monitor agreed SLAs (OTIF, dispatch, returns processing) and drive follow-up on failures.
- Coordinate operational changes (new SKUs, packaging, labelling, kitting, inserts, promotions, peak planning).
Inbound logistics and receiving control
- Coordinate inbound shipments with suppliers, import agents and carriers; track ETAs and delivery schedules.
- Review inbound documentation and ensure timely handover to the 3PL.
- Reconcile PO/ASN data against warehouse receiving reports; investigate shortages, damages and discrepancies.
- Own “ready for sale” release by confirming receiving completion and resolving variances.
Inventory integrity and stock risk management
- Maintain accurate inventory across WMS/ERP and marketplace systems; prevent overselling.
- Investigate stock variances and lead corrective actions (adjustments, recounts, root-cause analysis).
- Coordinate cycle counts and stock checks, ensuring audit trail and approvals.
- Escalate stock risks early (low cover, inbound delays, zero-stock risk, aged stock).
Multi-channel fulfilment compliance (Amazon / TikTok / Website)
- Ensure channel fulfilment requirements are met (labels, packing rules, booking rules, documentation).
- Support Amazon and TikTok programmes where applicable (Amazon FBA prep; TikTok FBT prep) to avoid penalties.
- Provide operational evidence for platform disputes, claims and performance queries.
Returns and reverse logistics
- Coordinate returns receipt and inspection; ensure accurate disposition (restock, refurbish, quarantine, write-off).
- Maintain return reason coding and reporting to identify recurring issues.
- Ensure returns processing aligns with company policy and marketplace requirements, with audit trail.
Operational investigation support to Customer Service
- Investigate fulfilment-related cases (late delivery, missing/incorrect items, damages, return disputes) using WMS and carrier evidence.
- Provide concise summaries, evidence, and recommended resolution options aligned to policy.
- Support SLA-critical triage during peak periods and escalate systemic issues with corrective actions.
Reporting, SOPs and continuous improvement
- Maintain trackers and reporting on OTIF, dispatch SLA, inbound accuracy, inventory accuracy, returns turnaround and exceptions.
- Own fulfilment SOPs and support training of internal stakeholders and warehouse contacts.
- Drive continuous improvement to reduce errors, cost and customer impact, including peak readiness planning.
Key relationships
- Internal: Customer Service, Marketplace Executives, Buying/Merchandising, Finance, Management.
- External: 3PL/warehouses, carriers/couriers, import agents, suppliers (as required).
Skills, experience and attributes
- 2-5+ years' experience in e-commerce fulfilment/logistics operations, ideally multi-channel.
- Proven experience managing 3PL partners and operational SLAs.
- Strong knowledge of inbound receiving, inventory control and exception management.
- WMS/ERP experience essential (Mintsoft ideal but not mandatory for an outstanding candidate).
- Strong Excel/Google Sheets capability.
- Excellent communication skills and strong attention to detail.
- Ownership mindset and ability to prioritise in a fast-moving environment.
Success measures
- OTIF / dispatch SLA achieved (target to be agreed).
- Inbound accuracy and timely “ready for sale” release achieved (target to be agreed).
- Inventory accuracy maintained with controls and audit trail (target to be agreed).
- Reduced fulfilment escalations and improved investigation turnaround.
- Improved warehouse and carrier performance through reporting and corrective action.