Customer Journey Team Support

Crynodeb

Customer Journey Team Support
Based in North London
Hybrid role
£20.82 per hour umbrella

Key Accountabilities

First point of contact for all customer enquiries by telephone and email for customer wanting to start a resale or staircasing process.
Management of team mailboxes ensuring all emails, including instructions for resales or staircasing are managed within SLA
Ensuring telephone calls from internal and external stakeholders are actively responded to and managed within SLA
Ensure customer folders and sales trackers are populated and updated to the highest level of accuracy.
Completing regulatory reporting requirements on transaction completion (CORE)
Assist team where required, i.e. with document creation, seeking updates/ progress on cases from stakeholders, circulating completion documents and updating tracker obtaining relevant documents from internal / external teams to support a resales instruction e.g. - leases, valuations, EWS1 certs
Highlight any inaccuracy on received documentation
Support the delivery of evolving resale and staircasing strategies through the use of technology
Ensure positive relationships with internal and external colleagues to support resales and staircasing matters.
Actively feeding back areas of improvements in process to team seniors and supporting team seniors to deliver process improvements