Welcome Manager
| Dyddiad hysbysebu: | 09 Chwefror 2026 |
|---|---|
| Cyflog: | £13.74 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 22 Chwefror 2026 |
| Lleoliad: | Wasdale, The Lodge, Wasdale, CA20 1ET |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | National Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | IRC170686 |
Crynodeb
You'll be leading our outdoor welcome team based in our large Lake Head car park in Wasdale. The site welcomes 300,000 people a year, most of which will head up England’s highest mountain, Scafell Pike.
The Lakes has led the way in helping people enjoy the outdoors for years and the rest of the country has looked to us when developing their own offer. Putting the National Trust on your CV is something other organisations will always be impressed by.
1170 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
You'll work between 2 and 4 days a week. As this role is about providing our visitors with a high-quality welcome, you'll work flexibly through the year, on site more during the peak of the visitor season and less in the winter. Whilst it won’t be every weekend, there is a high amount of weekend and bank holiday working involved. That’s when the most visitors are about and that’s when you can make the biggest impact.
Interview date: Thursday 5th March
If there are any questions about this role which I can answer, please do not hesitate to email me at
What it's like to work here
You'll join an existing high performing team as the face of our organisation. We often say that a visitor may spend their whole day on National Trust land but never realise it. Our team aim to change that by engaging with our visitors with a warm welcome and the ability to offer the advice that can turn a good day out into a great one.
As the team leader in the west, you'll be responsible for the day to day running of the Welcome Team, maintaining site standards, welcoming visitors and working to delivery targets.
You'll be given the time to become comfortable and confident in your new role and will gain a real understanding of your main site in Wasdale but also our other valleys in Borrowdale and Buttermere as part of a wider team.
What you'll be doing
We are looking for someone who has an enthusiasm for the outdoors and wants to help visitors get the most out of their trip. Someone who can look at the group in front of them and be able to put themselves in their shoes to make the right recommendations and offer the right advice. Someone who understands the work we are doing to help keep the Lakes special for everyone and can communicate that through stories to help the public understand who we are and what we do.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
understanding of visitor experience and service leadership
ability to support team management and development
awareness of commercial considerations and financial performance
knowledge of operational delivery and risk management
experience in communication and stakeholder engagement
Additional criteria for all other applicants. We'd love to hear from you if you’re:
have a proven track record of leading teams for high performance
be able to motivate a team and develop its members
responds well to a target driven environment
experienced in visitor services, tourism, heritage or similar situations
is naturally curious about people, and motivated to give the highest standards of service
a confident leader
adept at managing financial performance
up for a challenge, adaptable and responsive under pressure
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
The Lakes has led the way in helping people enjoy the outdoors for years and the rest of the country has looked to us when developing their own offer. Putting the National Trust on your CV is something other organisations will always be impressed by.
1170 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
You'll work between 2 and 4 days a week. As this role is about providing our visitors with a high-quality welcome, you'll work flexibly through the year, on site more during the peak of the visitor season and less in the winter. Whilst it won’t be every weekend, there is a high amount of weekend and bank holiday working involved. That’s when the most visitors are about and that’s when you can make the biggest impact.
Interview date: Thursday 5th March
If there are any questions about this role which I can answer, please do not hesitate to email me at
What it's like to work here
You'll join an existing high performing team as the face of our organisation. We often say that a visitor may spend their whole day on National Trust land but never realise it. Our team aim to change that by engaging with our visitors with a warm welcome and the ability to offer the advice that can turn a good day out into a great one.
As the team leader in the west, you'll be responsible for the day to day running of the Welcome Team, maintaining site standards, welcoming visitors and working to delivery targets.
You'll be given the time to become comfortable and confident in your new role and will gain a real understanding of your main site in Wasdale but also our other valleys in Borrowdale and Buttermere as part of a wider team.
What you'll be doing
We are looking for someone who has an enthusiasm for the outdoors and wants to help visitors get the most out of their trip. Someone who can look at the group in front of them and be able to put themselves in their shoes to make the right recommendations and offer the right advice. Someone who understands the work we are doing to help keep the Lakes special for everyone and can communicate that through stories to help the public understand who we are and what we do.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
understanding of visitor experience and service leadership
ability to support team management and development
awareness of commercial considerations and financial performance
knowledge of operational delivery and risk management
experience in communication and stakeholder engagement
Additional criteria for all other applicants. We'd love to hear from you if you’re:
have a proven track record of leading teams for high performance
be able to motivate a team and develop its members
responds well to a target driven environment
experienced in visitor services, tourism, heritage or similar situations
is naturally curious about people, and motivated to give the highest standards of service
a confident leader
adept at managing financial performance
up for a challenge, adaptable and responsive under pressure
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places