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Weekend Traffic Assistant
| Dyddiad hysbysebu: | 09 Chwefror 2026 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 09 Mawrth 2026 |
| Lleoliad: | Lancashire, PR7 7NA |
| Cwmni: | Alfa Leisureplex Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ORG1960-LC1496024ChoWTA |
Crynodeb
Alfa Holidays Group has an opportunity for a Weekend Traffic Assistant to join the team at Buckshaw Village.
Weekend Traffic Assistant working hours:
As a Traffic Assistant you will work 37.5 hours per week over 4 days which may vary through the summer dependant on the operations needs, but will include weekend working on Saturday and Sunday each week. This will be discussed during the interview process.
Annual Salary of £28,350 with 30 days of paid holiday inclusive of Bank Holidays! You will also be part of the on-call rota following successful training, with a supplement of £10 Monday-Thursday and £25 Friday-Sunday in addition.
The Weekend Traffic Assistant Role:
Your role will report to the Weekend Traffic Manager ensuring the weekend coach tour operation runs smoothly from both a compliance and guest satisfaction perspective. You will provide fix problems as and when they happen, providing guidance to drivers, interchange teams and liaising with out Hotel as required to make sure our customers arrive or depart destination as timely as possible.
Provide guidance/advice to drivers out on the road
Communicating timing changed over the weekend for customer pick up times, traffic delay or customer no shows
Handling customer queries in regard pick up times or lost property
Organising emergency customer recovery and separate pick ups and drop offs if circumstances dictate
Recording of incidents for example traffic collisions
Monitoring coach progress and coming up with solutions to vehicle failure or road traffic problems
Completion of administration tasks and paperwork as required
Who are we looking for:
Our ideal candidate will
Be a confident communicator with excellent customer service skills
Problem solving skills and remaining calm under pressure
Have strong attention to detail and administrative skills
Have experience with Microsoft Office packages and computer systems
Experience in a similar role would be desirable
Has or would be happy to be given training to obtain a PCV licence to drive a passenger coach
We are an employee-owned company, what does this mean?
Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE in 2024)
Funding for any relevant training courses to aid your development
Job Security – our employee-owned status provides better job security, as we can't be sold to another company
Dependent on legal breaks you may also get the opportunity to earn additional money by covering optional excursions.
Quarterly safe driving bonus with potential to earn additional £800 for the year for safe and efficient driving
Annual CPC training
Full uniform provided
Free accommodation and meals whilst out on tour
Employee assistance programme – Health Assured
Provision to take partners on tour up to three times per year for no charge
Occupational Sick Pay Scheme
Discount scheme for our employees and their families/friends on both coach tours and hotel stays
Build your pension – we have a pension scheme in place that the Company contributes towards
The Alfa Holidays Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £60 million per year. We are the UK’s only Employee-Owned Travel Company and our brands include Alfa Hotels, Alfa Holidays, which includes Alfa Scotland.
Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of 2,050 rooms and achieve strong all year-round occupancies due to our sister brand Alfa Holidays, plus our links to other coach operators and group organisers. We also cater for Self-Drive guests and direct hotel bookings.
As an employee-owned business with over 900 employee partners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.
If you feel you have the necessary skills and experience to be successful in the Weekend Traffic Assistant role, click ‘apply’ today. We’d love to hear from you!
Weekend Traffic Assistant working hours:
As a Traffic Assistant you will work 37.5 hours per week over 4 days which may vary through the summer dependant on the operations needs, but will include weekend working on Saturday and Sunday each week. This will be discussed during the interview process.
Annual Salary of £28,350 with 30 days of paid holiday inclusive of Bank Holidays! You will also be part of the on-call rota following successful training, with a supplement of £10 Monday-Thursday and £25 Friday-Sunday in addition.
The Weekend Traffic Assistant Role:
Your role will report to the Weekend Traffic Manager ensuring the weekend coach tour operation runs smoothly from both a compliance and guest satisfaction perspective. You will provide fix problems as and when they happen, providing guidance to drivers, interchange teams and liaising with out Hotel as required to make sure our customers arrive or depart destination as timely as possible.
Provide guidance/advice to drivers out on the road
Communicating timing changed over the weekend for customer pick up times, traffic delay or customer no shows
Handling customer queries in regard pick up times or lost property
Organising emergency customer recovery and separate pick ups and drop offs if circumstances dictate
Recording of incidents for example traffic collisions
Monitoring coach progress and coming up with solutions to vehicle failure or road traffic problems
Completion of administration tasks and paperwork as required
Who are we looking for:
Our ideal candidate will
Be a confident communicator with excellent customer service skills
Problem solving skills and remaining calm under pressure
Have strong attention to detail and administrative skills
Have experience with Microsoft Office packages and computer systems
Experience in a similar role would be desirable
Has or would be happy to be given training to obtain a PCV licence to drive a passenger coach
We are an employee-owned company, what does this mean?
Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE in 2024)
Funding for any relevant training courses to aid your development
Job Security – our employee-owned status provides better job security, as we can't be sold to another company
Dependent on legal breaks you may also get the opportunity to earn additional money by covering optional excursions.
Quarterly safe driving bonus with potential to earn additional £800 for the year for safe and efficient driving
Annual CPC training
Full uniform provided
Free accommodation and meals whilst out on tour
Employee assistance programme – Health Assured
Provision to take partners on tour up to three times per year for no charge
Occupational Sick Pay Scheme
Discount scheme for our employees and their families/friends on both coach tours and hotel stays
Build your pension – we have a pension scheme in place that the Company contributes towards
The Alfa Holidays Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £60 million per year. We are the UK’s only Employee-Owned Travel Company and our brands include Alfa Hotels, Alfa Holidays, which includes Alfa Scotland.
Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of 2,050 rooms and achieve strong all year-round occupancies due to our sister brand Alfa Holidays, plus our links to other coach operators and group organisers. We also cater for Self-Drive guests and direct hotel bookings.
As an employee-owned business with over 900 employee partners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.
If you feel you have the necessary skills and experience to be successful in the Weekend Traffic Assistant role, click ‘apply’ today. We’d love to hear from you!