Practice Manager
| Dyddiad hysbysebu: | 09 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Mawrth 2026 |
| Lleoliad: | London, N12 9SS |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A2870-26-0000 |
Crynodeb
Job Summary The Practice Manager is responsible for the strategic, operational, and human resource management of this GP practice. The role ensures the practice delivers safe, effective, high-quality, and financially sustainable services, in line with NHS contractual requirements, CQC standards, and patient expectations. The post holder will lead the non-clinical team, support the GP partners and Managing partner, and work closely with the PCN, ICB, and external stakeholders to support service development and continuous improvement. This job description is not exhaustive and subject to change. Key Responsibilities 1. Strategic and Operational Management Lead the day-to-day operational management of the practice, ensuring efficient and effective service delivery. Contribute to and implement the practices strategic plans, business objectives, and service development initiatives. Ensure compliance with NHS PMS contract, DES requirements, and local commissioning arrangements. Develop, review, and implement practice policies, procedures, and protocols. Oversee premises management, health & safety, and business continuity planning. Act as a key link with the Primary Care Network (PCN) and support PCN-related initiatives where required. 2. Human Resources & Workforce Management Lead and manage a large multidisciplinary non-clinical workforce (e.g. reception, admin, secretarial, IT, and management staff). Oversee recruitment, induction, retention, and succession planning. Ensure effective performance management, appraisals, training, and development. Manage HR issues including sickness absence, disciplinary, grievance, and employment law compliance. Ensure compliance with NHS employment policies, equality and diversity legislation, and workforce regulations. Promote staff wellbeing, engagement, and a positive organisational culture. 3. Governance, Quality & Compliance Ensure compliance with CQC standards, acting as the practice lead for inspections and regulatory requirements. Maintain robust clinical and corporate governance systems. Oversee risk management, incident reporting, and learning processes. Ensure data protection and information governance compliance (GDPR, DSP Toolkit). Support quality improvement initiatives and patient safety programmes. Ensure safeguarding policies and procedures are in place and adhered to. 4. Patient Services & Experience Ensure high standards of patient care, access, and experience. Oversee complaints management, ensuring learning and service improvement. Lead patient engagement initiatives and support the Patient Participation Group (PPG). Monitor patient feedback, surveys, and access data to drive improvements. 5. IT, Digital & Information Management Oversee practice IT systems including clinical systems; EMIS, Docman, telephony, and digital access tools. Ensure effective use of digital services to support access and efficiency. Liaise with IT suppliers, NHS Digital, and PCN digital leads. Ensure data quality, reporting, and information security. 6. External Relationships & Stakeholder Management Act as the main point of contact for external organisations including: oICB / NHS England oPCN oLocal Authority oCommunity and secondary care providers Represent the practice at meetings and forums as required. Develop collaborative relationships to support integrated care and service development.