Duty Lead
| Dyddiad hysbysebu: | 09 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Chwefror 2026 |
| Lleoliad: | CM77 8YH |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 90315 |
Crynodeb
Job Overview
-Duty Lead
Purpose of the Role:
To support and enhance the delivery Security, Cleaning, Waste and Guest service provisions for Braintree Village.
Key Responsibilities:
-First point of contact for the delivery of Security and Cleaning operation and continuous development of improvements.
-Lead by example following the GUEST standard.
-Accountable for mall standards.
-Overall Management of the Guest Services Internal service delivery team.
-Ownership/Accountability of all internal service provision and safety audits.
-Regular audit of site to ensure the appropriate floor cover is in place as per the predicted footfall and floor plans.
- Ensure that the daily operation is not affected by absenteeism.
-To support the Site Manager in providing, improving and cascading the NPS and Mystery Guest data.
-Responsible for the upkeep of WP+ monthly payroll.
-Manage the day to day sub-contractor relationship and the onsite delivery.
-Ensure all reactive and scheduled tasks have been launched, actioned and completed through concept and the daily report.
-Liaise with HR for all related enquiries and issues within the Internal Service Delivery Team. With adherence to company policies and procedure..
-Attend and assist Morning briefings to all Team members.
-Pro-actively input, identify and plan for improvements around the agreed KPIs, working closely with the site Manager to deliver the agreed objectives.
-Manage the recruitment and selection process for full time, part time staff.
-Develop outstanding relationships with retailers, other departments and the onsite client team to aid excellent communication.
-Assist the Cleaning Lead of equipment and materials for the department, with a keen eye on innovation.
-Accountable for health and Safety, systems, policies and procedure, incident reports within the team.
-Ensure weekly Security and Housekeeping audits are carried out for all internal areas to include, washrooms, malls, storerooms, concierge desks and back of house corridors.
-Embrace the company culture through effective leadership.
-To work within the security protocols outlined by company procedures.
-To constantly work within Braintree Village and Mitie's operating systems.
-Conduct any other duties deemed to be appropriate or necessary to post.
-To work with the HR and Compliance teams to provide support with adherence company policies and procedures. i.e. disciplinaries, grievances and risk assessments.
-Conducting & delivering Team meetings and training sessions.
-Be able to join and participate in the wider portfolio online meetings.
-Duty lead required to be able to work weekends as site duty manager on rotation with management.
Essential qualifications and experience:
-Management experience in leading a team is essential.
-Must hold SIA licence.
-Must be experienced in using Microsoft, including Outlook and Excel.
-An understanding of HR policies and procedures.
-Willingness to undertake any further appropriate training
-Willing to work flexible hours.
-Duty Lead
Purpose of the Role:
To support and enhance the delivery Security, Cleaning, Waste and Guest service provisions for Braintree Village.
Key Responsibilities:
-First point of contact for the delivery of Security and Cleaning operation and continuous development of improvements.
-Lead by example following the GUEST standard.
-Accountable for mall standards.
-Overall Management of the Guest Services Internal service delivery team.
-Ownership/Accountability of all internal service provision and safety audits.
-Regular audit of site to ensure the appropriate floor cover is in place as per the predicted footfall and floor plans.
- Ensure that the daily operation is not affected by absenteeism.
-To support the Site Manager in providing, improving and cascading the NPS and Mystery Guest data.
-Responsible for the upkeep of WP+ monthly payroll.
-Manage the day to day sub-contractor relationship and the onsite delivery.
-Ensure all reactive and scheduled tasks have been launched, actioned and completed through concept and the daily report.
-Liaise with HR for all related enquiries and issues within the Internal Service Delivery Team. With adherence to company policies and procedure..
-Attend and assist Morning briefings to all Team members.
-Pro-actively input, identify and plan for improvements around the agreed KPIs, working closely with the site Manager to deliver the agreed objectives.
-Manage the recruitment and selection process for full time, part time staff.
-Develop outstanding relationships with retailers, other departments and the onsite client team to aid excellent communication.
-Assist the Cleaning Lead of equipment and materials for the department, with a keen eye on innovation.
-Accountable for health and Safety, systems, policies and procedure, incident reports within the team.
-Ensure weekly Security and Housekeeping audits are carried out for all internal areas to include, washrooms, malls, storerooms, concierge desks and back of house corridors.
-Embrace the company culture through effective leadership.
-To work within the security protocols outlined by company procedures.
-To constantly work within Braintree Village and Mitie's operating systems.
-Conduct any other duties deemed to be appropriate or necessary to post.
-To work with the HR and Compliance teams to provide support with adherence company policies and procedures. i.e. disciplinaries, grievances and risk assessments.
-Conducting & delivering Team meetings and training sessions.
-Be able to join and participate in the wider portfolio online meetings.
-Duty lead required to be able to work weekends as site duty manager on rotation with management.
Essential qualifications and experience:
-Management experience in leading a team is essential.
-Must hold SIA licence.
-Must be experienced in using Microsoft, including Outlook and Excel.
-An understanding of HR policies and procedures.
-Willingness to undertake any further appropriate training
-Willing to work flexible hours.