Customer Support Advisor – Digital & Streaming Platform
| Posting date: | 06 February 2026 |
|---|---|
| Salary: | £25,480 per year |
| Additional salary information: | Salary: £25,480 basic + 20% uplift for unsociable hours plus perks |
| Hours: | Full time |
| Closing date: | 08 March 2026 |
| Location: | BT1 3NR |
| Remote working: | On-site only |
| Company: | Red Dot Commercial Limited |
| Job type: | Permanent |
| Job reference: | Y633436V |
Summary
Customer Support Advisor – Digital & Streaming Platform
Belfast (On-site, City Centre)
£25,480 annually + 20% uplift for unsociable hours
Full-time | 40 hours per week
If you're the person friends come to when their app isn't working, their account wont load, or their subscriptions acting up — this role will feel familiar.
Were recruiting Customer Support Advisors to support users of a major global streaming platform, helping customers get the most out of the tech they use every day.
This is a customer service role with a digital edge — perfect for someone who's comfortable with apps, platforms, and problem-solving.
What you'll be doing: Customer Support Advisor
Supporting customers via phone and social channels
Helping users navigate apps, accounts, and subscriptions
Troubleshooting issues across devices and platforms
Explaining features clearly, without jargon
Turning its not working into sorted — thanks
Who this suits: Customer Support Advisor
You don't need to be a developer — but you probably:
Use streaming services daily
Pick things up quickly when apps or systems change
Enjoy figuring out why something isn't working
Can explain tech simply to non-technical people
Customer service experience helps, but its your mindset and communication that matter most.
What were looking for: Customer Support Advisor
Confident communicator (comfortable speaking all day)
Calm, patient, and naturally helpful
Tech-comfortable — apps, logins, settings, devices
Reliable, punctual, and able to commit to set hours
Flexible to work between 8am and midnight
Working pattern: Customer Support Advisor
40 hours per week
Rotational shifts between 8am–12am
Initial training Monday–Friday (daytime)
Fully on-site, Belfast city centre
What's in it for you
£25,480 annually
20% uplift for unsociable hours
Fortnightly pay
28 days paid holiday
Discounts, wellbeing support, and development pathways
Modern working environment with on-site facilities
If you enjoy tech, like helping people, and want a role that mixes problem-solving with people skills, this ones worth a look.
Apply now.
Belfast (On-site, City Centre)
£25,480 annually + 20% uplift for unsociable hours
Full-time | 40 hours per week
If you're the person friends come to when their app isn't working, their account wont load, or their subscriptions acting up — this role will feel familiar.
Were recruiting Customer Support Advisors to support users of a major global streaming platform, helping customers get the most out of the tech they use every day.
This is a customer service role with a digital edge — perfect for someone who's comfortable with apps, platforms, and problem-solving.
What you'll be doing: Customer Support Advisor
Supporting customers via phone and social channels
Helping users navigate apps, accounts, and subscriptions
Troubleshooting issues across devices and platforms
Explaining features clearly, without jargon
Turning its not working into sorted — thanks
Who this suits: Customer Support Advisor
You don't need to be a developer — but you probably:
Use streaming services daily
Pick things up quickly when apps or systems change
Enjoy figuring out why something isn't working
Can explain tech simply to non-technical people
Customer service experience helps, but its your mindset and communication that matter most.
What were looking for: Customer Support Advisor
Confident communicator (comfortable speaking all day)
Calm, patient, and naturally helpful
Tech-comfortable — apps, logins, settings, devices
Reliable, punctual, and able to commit to set hours
Flexible to work between 8am and midnight
Working pattern: Customer Support Advisor
40 hours per week
Rotational shifts between 8am–12am
Initial training Monday–Friday (daytime)
Fully on-site, Belfast city centre
What's in it for you
£25,480 annually
20% uplift for unsociable hours
Fortnightly pay
28 days paid holiday
Discounts, wellbeing support, and development pathways
Modern working environment with on-site facilities
If you enjoy tech, like helping people, and want a role that mixes problem-solving with people skills, this ones worth a look.
Apply now.