14592 - Claims Officer
| Dyddiad hysbysebu: | 06 Chwefror 2026 |
|---|---|
| Cyflog: | £25,582 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Chwefror 2026 |
| Lleoliad: | M3 3FX |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 14592 |
Crynodeb
Job title: Claims Officer
Directorate: Chief Financial Officer
Workstream: Judicial Pay and Expenses Team (JPET)
Grade: AO
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
Background
The Judicial Fees, Expenses and Payroll (JFEPs) Team is a central part of Judicial Pay and Expenses and the Chief Financial Officers Directorate.
The JFEPs team processes judicial fees and expenses claims, as well as witness and appellant costs from courts and tribunals.
About the role
The key purpose of the Claims Caseworker role is to receive and progress for payment claims for judicial fees, expenses and witness and appellants’ costs arising from the Courts and Tribunals, and to deal with claimant’s queries, responding by letter, email or telephone.
Duties
Claims Caseworkers are assigned to teams that handle incoming claims and produce monthly payrolls. Claims Caseworkers will check, approve or reject claims. They will assist individual claimants by answering their queries by email and on the telephone. Caseworkers are supported in their role by comprehensive guidelines and instructions.
Interaction with Others (internal/external)
Claims Caseworkers work within a team with regular management support. They have contact with claimants, including judges, legal professionals and lay members of the Tribunals. They may also liaise with Courts and Hearing Centre staff, and partner agencies such as our IT and payment service providers.
Your role as Claims Officer encompasses several key aspects (but not limited to):
• Receive and process fee and expenses claims arising from Courts and Tribunals
• Check and complete first line approval, confirming claims are valid, correct and comply with policy.
• Action claims in accordance with established procedures to ensure timely and accurate payment.
• Reject incorrect claims and advise claimants; accordingly, identify instances of non-compliance with policy and refer to team leader
• Answer and/or appropriately redirect enquiries from HMCTS staff, judicial office holders and other customers.
• Work as part of a team to clear the workload efficiently ensuring equal standards of service across all customer groups.
• Proactively look for opportunities to improve processes and activities of the team.
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Directorate: Chief Financial Officer
Workstream: Judicial Pay and Expenses Team (JPET)
Grade: AO
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
Background
The Judicial Fees, Expenses and Payroll (JFEPs) Team is a central part of Judicial Pay and Expenses and the Chief Financial Officers Directorate.
The JFEPs team processes judicial fees and expenses claims, as well as witness and appellant costs from courts and tribunals.
About the role
The key purpose of the Claims Caseworker role is to receive and progress for payment claims for judicial fees, expenses and witness and appellants’ costs arising from the Courts and Tribunals, and to deal with claimant’s queries, responding by letter, email or telephone.
Duties
Claims Caseworkers are assigned to teams that handle incoming claims and produce monthly payrolls. Claims Caseworkers will check, approve or reject claims. They will assist individual claimants by answering their queries by email and on the telephone. Caseworkers are supported in their role by comprehensive guidelines and instructions.
Interaction with Others (internal/external)
Claims Caseworkers work within a team with regular management support. They have contact with claimants, including judges, legal professionals and lay members of the Tribunals. They may also liaise with Courts and Hearing Centre staff, and partner agencies such as our IT and payment service providers.
Your role as Claims Officer encompasses several key aspects (but not limited to):
• Receive and process fee and expenses claims arising from Courts and Tribunals
• Check and complete first line approval, confirming claims are valid, correct and comply with policy.
• Action claims in accordance with established procedures to ensure timely and accurate payment.
• Reject incorrect claims and advise claimants; accordingly, identify instances of non-compliance with policy and refer to team leader
• Answer and/or appropriately redirect enquiries from HMCTS staff, judicial office holders and other customers.
• Work as part of a team to clear the workload efficiently ensuring equal standards of service across all customer groups.
• Proactively look for opportunities to improve processes and activities of the team.
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.