Community Hub Service Improvement Lead
| Dyddiad hysbysebu: | 06 Chwefror 2026 |
|---|---|
| Cyflog: | £44,075 i £47,181 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Chwefror 2026 |
| Lleoliad: | Bognor Regis, West Sussex, PO22 9SL |
| Cwmni: | West Sussex County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | CPP01282_1770365878 |
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We are seeking a Community Hub Service Improvement Lead to join our dedicated Community Hub. This role is crucial in identifying process solutions to improve the Council's customers' experience, efficient in reducing operational effort through technology and service redesign.
If you have excellent attention to detail, strong communication abilities and a methodical approach to working through problems, we would like to hear from you!
Salary: £44,075 to £47,181 per annum
Contract Type: Permanent
Working Pattern: Full-time (37 hours per week) Monday to Friday
Location: Tradewinds Business Centre, Heath Place, Heath Pl, Bognor Regis PO22 9SL
Interview Date: Tuesday 10 March 2026
About the Job
In this role, you will assist the Community Hub Operations Manager and the team during periods of transition as the Community Hub adapts to deliver new and emerging workstreams to address evolving needs.
Our work in Customer Hub and any given day can often feel quite different from the next! There will be some key responsibilities likely to feature in this role, including:
- Managing the timely and effective delivery of information and research to facilitate strong customer relationship management, utilising an in-depth understanding of reporting systems that access essential data related to customer issues and experiences.
- Actively involved in developing innovative processes that align with government guidance and in implementing fresh ways of working that achieve the desired outcomes, making a genuine impact along the way.
- Ensuring the timely and effective delivery of data and information to facilitate informed decision-making and efficient service management, while providing analysis of complex and diverse information to help service areas understand emerging issues.
- Working to ensure the successful delivery and sustainability of projects contributing to customer service improvements and the Customer Strategy's vision for service improvements.
Required Qualifications and Skills
- Degree, or equivalent qualification or experience, demonstrating a comparable level of applied knowledge in researching, analysing, and evaluating arguments and information.
- Strong communication skills with the ability to confidently build relationships with stakeholders at all levels, negotiate and persuade others to adopt a specific course of action.
- Excellent ability to research, analyse and interpret complex information combined with sound problem solving skills leading to logical and rational decisions based on available information.
- Highly computer literate, possessing strong and precise IT skills that enable meticulous research and insightful analysis of complex data, including data collection and databases, to create impactful reports and presentations.
- Keen attention to detail, able to prioritise between competing demands and to remain calm in challenging situations.
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.
Rewards and Benefits
From flexible working (where possible) to access to our Employee Assistance Programme, we are committed to providing a healthy work life balance.
A laptop and mobile will be supplied if applicable to your role. You will benefit from 30 days annual leave plus the opportunity to buy additional leave and an excellent local government pension scheme
A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.
For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.
Further Information
The reference number for this role is CPP01282.
Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.
Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, satisfactory references, and a health check.
Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.
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