Deputy Responsible Person - Water Hygiene
| Posting date: | 06 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 08 March 2026 |
| Location: | CV2 2DX |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 89720 |
Summary
Company name: Mitie FM Ltd
Job Title: Deputy Responsible Person
Reporting to (position) Head of Operations
Hours 40
Our values and behaviours
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology, and insight create amazing work
environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every
day.
• Our promise to our customers: a trusted partner creating exceptional environments for
your customers and people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are
all in it together, if we can help a customer or colleague in any way, we will. We are
one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do.
We are the face of company. We treat others as we would like to be treated. We
are proud to work for Mitie.
o We go the extra mile: whether its keeping things running smoothly in a safe
environment, looking for new ways to do things better or fixing problems, going
the extra mile for our colleagues and customers, and keeping our promises is in our
DNA.
o Our diversity makes us stronger: we are immensely proud of our rich and diverse
culture and backgrounds. Our diversity creates ideas and insights. Everyone at
Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our
expertise and for putting our customers at the heart of everything we do.
Role Objectives
• Ensure service delivery provides and maintains statutory, mandatory, and routine compliance
to the technical documents HTM's, HSG 274, British Standards and this compliance can always
be readily evidenced.
• Develop and maintain a process of continual improvement through efficiency, added value and
best in class delivery.
• Positively contribute towards account performance in terms of revenue, profit, and cash.
• Manage, monitor, and develop your team.
• Develop foster and maintain open and honest relationships with key stake holders including
within the Trust and SPV.
• Develop and maintain relationships with key Mitie stake holders and delivery partners.
• Ensure contractual compliance with the PFI contract terms and conditions, making sure all
contractual elements of the service delivery are consistently provided, whilst also achieving the
commercial aspirations of Mitie and the client - the Special Purpose Vehicle (SPV).
Main duties
· To undertake correctly and to a high standard the work associated with PPM (Pre Planned
Maintenance) and Reactive Maintenance tasks.
· To be appointed by the Authorising Engineer to become nominated Deputy Responsible
Person for water
· Ensure assets work properly, are maintained in accordance with the contract, relevant
Health Technical Memoranda (HTM), Health Building Memoranda (HBM), Operation and
Maintenance Manuals (O&M), and Manufacturer's Instructions; and maintained in a good
state of repair, evidenced by accurate and complete equipment repair and maintenance
CAFM records.
· Following engineering and building drawings and specifications, providing satisfactory
levels of output linked with high standards or workmanship for complex systems, fully
understanding the relationship between mechanical systems.
· Document any request for contract variations and coordinate with the account's
Commercial Manager to implement those changes in accordance with the contract
variation procedure.
· Challenge and promote safe working ensure Quality, Health, Safety and Environmental
(QHSE) compliance is at the forefront of what is delivered as evidenced by application of
Mitie's LiveSafe procedures, continuous improvement of Hazzard Observations reported
through Mitie's LiveSafe application, no Lost Time Accidents (LTA) or serious workplace
accidents, occupational diseases or specified dangerous occurrences (near misses) as
defined by the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations
(RIDDOR).
· Deal with any escalations, including client complaints or concerns or safety issues, raised
for the mechanical team and support your peers as they require to resolve all issues
promptly.
· Implement, review, and conduct regular toolbox talks with the team of engineers within
your department.
· To hold regular one to one meeting to discuss engineer's targets, progress and any training
that is required.
· Conduct work in a flexible manner i.e. undertaking a range of work not of the core trade or
skill.
· To undertake the management of work on equipment or services or both where a special
and higher level of skill is required above that of craft grade (usually special training for this
will be necessary).
· To actively monitor the CAFM system to ensure all tasks are assigned within appropriate
timescales and potential issues are identified and rectified before incurring failure points.
· To perform working activities which are complex and/or non-routine.
· To liaise with specialist and non-technical personnel at all levels in the delivery of the
service.
· Undertake any other duties appropriate to the grade of this position.
· To be prepared to work in hazardous areas considering all safety measures to prevent
danger, avoid injury and to prevent damage to equipment.
· To work flexibly to meet the needs of the department. · To maintain and keep up to date all legionella and pseudomonas sampling trackers which will be presented to the WSG. · To maintain and keep up to date remedial trackers that will be presented to the WSG. · To plan remedial works/projects from beginning to end ensuing materials are in stock, ensure impact statements are submitted to the client, clear communication with ward managers, and works are completed to a high standard with minimal impact to the patients and staff. · To follow the disinfection process and ensure that the engineers are following it. · Understand and follow the WSP. · Complete job specific training (on or off site) and assist in providing training to others engaged on similar work. This will require the post holder to attend residential training courses away from base or on occasions must make themselves available when required. · Experience of working within acute health care premises. · Ensuring all reporting and KPI tasks are completed monthly. · Read and interpret site water risk assessments, ensuring recommendations are being completed and signed off, risks mitigated through routine maintenance and additional works. · Supervisory responsibilities for 6 Engineers responsible for delivering water hygiene related activities on site. · Ensure positive samples are actioned and recorded. · The water supervisor must have an ability to communicate and co-ordinate tasks effectively as well as day to day management and leadership of the water team. · As this is a key front-line position, the water supervisor represents the department that works directly to the Client group. Therefore, the water supervisor must have a high standard of customer care skills, have a pleasant manner, excellent communication skills, numerate and must be IT literate.
Person Specification
· Highly motivated and driven by social responsibility to achieve the highest levels of
delivery in a healthcare environment.
· Excellent people and communication skills with the ability to express your thoughts
clearly, whether written or spoken
· Evidence of working within acute health care premises would be advantageous (but not
essential).
· The post holder will have an ability to communicate and co-ordinate tasks effectively.
· It is implicit within all Estates staff job descriptions that a high level of flexibility and co-
operation must be given to provide the quality-of-service standards required.
· As this is a key front-line post, the post holder represents the Department directly to the
Client group. Therefore, the post holder must have a high standard of customer care skills,
have a pleasant manner, good communication skills, numerate and have keyboard skills.
· HTM Qualifications / understanding preferable.
· Self-motivated with a high level of focus, drive and energy
· Maintains high standards of professionalism and confidentiality.
· Ability to work under pressure and constantly achieve within tight timescales.
· Motivated to seek personal learning and career development · Willingness to undertake further training in line with requirements of Mitie FM · Comfort working with complicated contracts. · Collaboration with operational and functional colleagues within Mitie Communities and across wider Mitie. · Evidence of experiences that provides the competencies however gained.
Job Title: Deputy Responsible Person
Reporting to (position) Head of Operations
Hours 40
Our values and behaviours
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology, and insight create amazing work
environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every
day.
• Our promise to our customers: a trusted partner creating exceptional environments for
your customers and people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are
all in it together, if we can help a customer or colleague in any way, we will. We are
one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do.
We are the face of company. We treat others as we would like to be treated. We
are proud to work for Mitie.
o We go the extra mile: whether its keeping things running smoothly in a safe
environment, looking for new ways to do things better or fixing problems, going
the extra mile for our colleagues and customers, and keeping our promises is in our
DNA.
o Our diversity makes us stronger: we are immensely proud of our rich and diverse
culture and backgrounds. Our diversity creates ideas and insights. Everyone at
Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our
expertise and for putting our customers at the heart of everything we do.
Role Objectives
• Ensure service delivery provides and maintains statutory, mandatory, and routine compliance
to the technical documents HTM's, HSG 274, British Standards and this compliance can always
be readily evidenced.
• Develop and maintain a process of continual improvement through efficiency, added value and
best in class delivery.
• Positively contribute towards account performance in terms of revenue, profit, and cash.
• Manage, monitor, and develop your team.
• Develop foster and maintain open and honest relationships with key stake holders including
within the Trust and SPV.
• Develop and maintain relationships with key Mitie stake holders and delivery partners.
• Ensure contractual compliance with the PFI contract terms and conditions, making sure all
contractual elements of the service delivery are consistently provided, whilst also achieving the
commercial aspirations of Mitie and the client - the Special Purpose Vehicle (SPV).
Main duties
· To undertake correctly and to a high standard the work associated with PPM (Pre Planned
Maintenance) and Reactive Maintenance tasks.
· To be appointed by the Authorising Engineer to become nominated Deputy Responsible
Person for water
· Ensure assets work properly, are maintained in accordance with the contract, relevant
Health Technical Memoranda (HTM), Health Building Memoranda (HBM), Operation and
Maintenance Manuals (O&M), and Manufacturer's Instructions; and maintained in a good
state of repair, evidenced by accurate and complete equipment repair and maintenance
CAFM records.
· Following engineering and building drawings and specifications, providing satisfactory
levels of output linked with high standards or workmanship for complex systems, fully
understanding the relationship between mechanical systems.
· Document any request for contract variations and coordinate with the account's
Commercial Manager to implement those changes in accordance with the contract
variation procedure.
· Challenge and promote safe working ensure Quality, Health, Safety and Environmental
(QHSE) compliance is at the forefront of what is delivered as evidenced by application of
Mitie's LiveSafe procedures, continuous improvement of Hazzard Observations reported
through Mitie's LiveSafe application, no Lost Time Accidents (LTA) or serious workplace
accidents, occupational diseases or specified dangerous occurrences (near misses) as
defined by the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations
(RIDDOR).
· Deal with any escalations, including client complaints or concerns or safety issues, raised
for the mechanical team and support your peers as they require to resolve all issues
promptly.
· Implement, review, and conduct regular toolbox talks with the team of engineers within
your department.
· To hold regular one to one meeting to discuss engineer's targets, progress and any training
that is required.
· Conduct work in a flexible manner i.e. undertaking a range of work not of the core trade or
skill.
· To undertake the management of work on equipment or services or both where a special
and higher level of skill is required above that of craft grade (usually special training for this
will be necessary).
· To actively monitor the CAFM system to ensure all tasks are assigned within appropriate
timescales and potential issues are identified and rectified before incurring failure points.
· To perform working activities which are complex and/or non-routine.
· To liaise with specialist and non-technical personnel at all levels in the delivery of the
service.
· Undertake any other duties appropriate to the grade of this position.
· To be prepared to work in hazardous areas considering all safety measures to prevent
danger, avoid injury and to prevent damage to equipment.
· To work flexibly to meet the needs of the department. · To maintain and keep up to date all legionella and pseudomonas sampling trackers which will be presented to the WSG. · To maintain and keep up to date remedial trackers that will be presented to the WSG. · To plan remedial works/projects from beginning to end ensuing materials are in stock, ensure impact statements are submitted to the client, clear communication with ward managers, and works are completed to a high standard with minimal impact to the patients and staff. · To follow the disinfection process and ensure that the engineers are following it. · Understand and follow the WSP. · Complete job specific training (on or off site) and assist in providing training to others engaged on similar work. This will require the post holder to attend residential training courses away from base or on occasions must make themselves available when required. · Experience of working within acute health care premises. · Ensuring all reporting and KPI tasks are completed monthly. · Read and interpret site water risk assessments, ensuring recommendations are being completed and signed off, risks mitigated through routine maintenance and additional works. · Supervisory responsibilities for 6 Engineers responsible for delivering water hygiene related activities on site. · Ensure positive samples are actioned and recorded. · The water supervisor must have an ability to communicate and co-ordinate tasks effectively as well as day to day management and leadership of the water team. · As this is a key front-line position, the water supervisor represents the department that works directly to the Client group. Therefore, the water supervisor must have a high standard of customer care skills, have a pleasant manner, excellent communication skills, numerate and must be IT literate.
Person Specification
· Highly motivated and driven by social responsibility to achieve the highest levels of
delivery in a healthcare environment.
· Excellent people and communication skills with the ability to express your thoughts
clearly, whether written or spoken
· Evidence of working within acute health care premises would be advantageous (but not
essential).
· The post holder will have an ability to communicate and co-ordinate tasks effectively.
· It is implicit within all Estates staff job descriptions that a high level of flexibility and co-
operation must be given to provide the quality-of-service standards required.
· As this is a key front-line post, the post holder represents the Department directly to the
Client group. Therefore, the post holder must have a high standard of customer care skills,
have a pleasant manner, good communication skills, numerate and have keyboard skills.
· HTM Qualifications / understanding preferable.
· Self-motivated with a high level of focus, drive and energy
· Maintains high standards of professionalism and confidentiality.
· Ability to work under pressure and constantly achieve within tight timescales.
· Motivated to seek personal learning and career development · Willingness to undertake further training in line with requirements of Mitie FM · Comfort working with complicated contracts. · Collaboration with operational and functional colleagues within Mitie Communities and across wider Mitie. · Evidence of experiences that provides the competencies however gained.