Contract Manager
| Dyddiad hysbysebu: | 06 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Mawrth 2026 |
| Lleoliad: | E8 3SE |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 90129 |
Crynodeb
Contract Manager
ACL (Alarm Communication Limited) are a leading team of fire protection, security systems and building management systems specialists, with our head office located in Frimley, Surrey and our London office located in Hackney. Our client base is predominantly built of prestigious buildings and landmarks across London and the surrounding counties. We are currently looking to appoint a new Contract Manager reporting to our London office, located next to London Fields park in Hackney.
Our Contract Managers
As a Contract Manager, you are responsible for overseeing one of our dedicated Contract Delivery Teams, managing a portfolio of high-profile commercial properties across sectors such as General Commercial, Education, Healthcare, Hospitality, Heritage, and Leisure.
You will manage and lead your team of Senior Engineers, Engineers, and Apprentices, providing guidance, support, and development opportunities. You will ensure the successful delivery of services to your key accounts, maintain high standards of technical excellence, and act as the main point of contact for clients, ensuring their expectations are consistently met and exceeded.
You will also play a critical role in coordinating resources, planning work programs, and driving continuous improvement across your contracts, ensuring efficiency, compliance, and operational excellence at every level.
-Serve as the primary point of contact for your key clients, building strong, trusted relationships and ensuring client satisfaction.
-Lead account management activities, liaising with clients to develop a sustainable pipeline of works. Advise clients on future operational and capital expenditure, assist with budget planning, and produce technical upgrade strategies.
-Oversee sales and estimation activities, preparing accurate quotations for works onsite and developing detailed site knowledge to enable rapid, consistent, and precise pricing.
-Supporting the Service Manager allocated to your area to maintain service excellence, reviewing new service contracts or renewals, and assisting to resource works to ensure that all service levels and KPIs are consistently met or exceeded.
-Manage the planning and delivery of minor and small-scale works across your sites, coordinating closely with your Senior Engineer and allocated Service Coordinator.
-Collaborate with Project Manager in your area to deliver larger-scale installation projects, acting as the client liaison to ensure all site-specific standards and client expectations are achieved.
-Maintain financial oversight, completing monthly works reviews, ensuring all invoicing requests are submitted and forecasts are provided accurately and on schedule.
-Take full responsibility for SHEQ (Safety, Health, Environment, and Quality) within your team, approving risk assessments and method statements.
-Lead and manage your Engineering team, including apprentices, supporting ongoing professional development and completing staff appraisals every six months.
-Scale the team in line with business growth plans, fostering a culture of continuous improvement, internal progression, and a growth mindset within the Engineering and Management teams.
Who We're Looking For
We aspire to create safe, secure and sustainable spaces, that have a positive influence on the lives of colleagues, clients and the communities we work in, therefore, in addition to having all the usual attributes of a great ACL employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times. For this specific opportunity, we are looking for candidates who offer:
-Strong technical or engineering background, or demonstrable experience within the Fire and Security industry.
-Ability to coordinate effectively with in-house teams and approved contractors to deliver a wide range of works across multiple disciplines to the highest standards.
-Excellent communication skills, highly organised, with a meticulous eye for detail and the ability to work effectively within a collaborative team environment.
-Commercially and financially astute, with strong numerical skills and the ability to make informed business decisions.
The role involves a balanced mix of office-based work and on-site visits across London and the surrounding counties, with some flexibility for home working.
ACL (Alarm Communication Limited) are a leading team of fire protection, security systems and building management systems specialists, with our head office located in Frimley, Surrey and our London office located in Hackney. Our client base is predominantly built of prestigious buildings and landmarks across London and the surrounding counties. We are currently looking to appoint a new Contract Manager reporting to our London office, located next to London Fields park in Hackney.
Our Contract Managers
As a Contract Manager, you are responsible for overseeing one of our dedicated Contract Delivery Teams, managing a portfolio of high-profile commercial properties across sectors such as General Commercial, Education, Healthcare, Hospitality, Heritage, and Leisure.
You will manage and lead your team of Senior Engineers, Engineers, and Apprentices, providing guidance, support, and development opportunities. You will ensure the successful delivery of services to your key accounts, maintain high standards of technical excellence, and act as the main point of contact for clients, ensuring their expectations are consistently met and exceeded.
You will also play a critical role in coordinating resources, planning work programs, and driving continuous improvement across your contracts, ensuring efficiency, compliance, and operational excellence at every level.
-Serve as the primary point of contact for your key clients, building strong, trusted relationships and ensuring client satisfaction.
-Lead account management activities, liaising with clients to develop a sustainable pipeline of works. Advise clients on future operational and capital expenditure, assist with budget planning, and produce technical upgrade strategies.
-Oversee sales and estimation activities, preparing accurate quotations for works onsite and developing detailed site knowledge to enable rapid, consistent, and precise pricing.
-Supporting the Service Manager allocated to your area to maintain service excellence, reviewing new service contracts or renewals, and assisting to resource works to ensure that all service levels and KPIs are consistently met or exceeded.
-Manage the planning and delivery of minor and small-scale works across your sites, coordinating closely with your Senior Engineer and allocated Service Coordinator.
-Collaborate with Project Manager in your area to deliver larger-scale installation projects, acting as the client liaison to ensure all site-specific standards and client expectations are achieved.
-Maintain financial oversight, completing monthly works reviews, ensuring all invoicing requests are submitted and forecasts are provided accurately and on schedule.
-Take full responsibility for SHEQ (Safety, Health, Environment, and Quality) within your team, approving risk assessments and method statements.
-Lead and manage your Engineering team, including apprentices, supporting ongoing professional development and completing staff appraisals every six months.
-Scale the team in line with business growth plans, fostering a culture of continuous improvement, internal progression, and a growth mindset within the Engineering and Management teams.
Who We're Looking For
We aspire to create safe, secure and sustainable spaces, that have a positive influence on the lives of colleagues, clients and the communities we work in, therefore, in addition to having all the usual attributes of a great ACL employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times. For this specific opportunity, we are looking for candidates who offer:
-Strong technical or engineering background, or demonstrable experience within the Fire and Security industry.
-Ability to coordinate effectively with in-house teams and approved contractors to deliver a wide range of works across multiple disciplines to the highest standards.
-Excellent communication skills, highly organised, with a meticulous eye for detail and the ability to work effectively within a collaborative team environment.
-Commercially and financially astute, with strong numerical skills and the ability to make informed business decisions.
The role involves a balanced mix of office-based work and on-site visits across London and the surrounding counties, with some flexibility for home working.